Con­struc­tive ways to use hospi­tal rat­ings

Modern Healthcare - - NEWS -

Hos­pi­tals with un­ex­pect­edly low scores, those that re­ceived low scores while their mar­ket ri­vals did well, and those that bill them­selves as qual­ity lead­ers should pay par­tic­u­lar at­ten­tion to rat­ings, said Ali­cia Daugh­erty of the Ad­vi­sory Board Co.

A smart ap­proach is to use the data to look at progress over time, said Carol Cronin, ex­ec­u­tive di­rec­tor of the In­formed Pa­tient In­sti­tute. “A site that al­lows you to look at in­for­ma­tion for more than one year so you can see trends is a good site,” she said. If a hospi­tal re­ceives poor marks across sev­eral cat­e­gories of care and across sev­eral re­port cards, “then you’re get­ting a sig­nal,” Cronin said.

Each new re­view, whether neg­a­tive or

pos­i­tive, should be used as a cat­a­lyst to en­gage staff and re­in­force the hospi­tal’s own qual­ity and safety goals, said Dr. Rusty Hol­man of LifePoint. “If you are just re­spond­ing to the dif­fer­ent rat­ing sys­tems with­out a de­lib­er­ate and thought­ful strate­gic plan for qual­ity and safety, you’ll con­stantly be in a state of cri­sis,” Hol­man said.

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