Toxic behavior in workplace reflects failure of leadership
Regarding the recent commentary “Toxic workers put organizations at risk” (Modern Healthcare, Aug. 4, p. 25), toxic behavior can also be linked to the “fear factor,” which is alive and well in healthcare organizations. Unstable environments promote fear. As the author points out, management strategies to deal with toxic individuals have been reflected in the business literature for some time.
When organizations do not intervene, it reflects significant failure on the part of leadership. Who is more at fault, the physician who acts out when under stress, or senior leaders who tolerate the behavior and do not act to decompress a negative situation? Volume/admission concerns are a poor measure when safety is compromised.
Sandra Sperry Staten Island, N.Y.