How some of the Best Places are using formal employee recognition and appreciation programs
Black River Memorial Hospital, Black River Falls, Wis.—WOW Award (Witnessing Outstanding Work) recognizes efforts that exceed expectations. The hospital’s workforce committee selects quarterly winners.
Baylor Jack and Jane Hamilton Hospital, Dallas—Staff members on a special committee coordinate thank-you cards to be sent to the staff on a continuous basis. Daily leadership rounding with staff incorporates the question, “Who needs to recognized this week for going above and beyond?”
Blue Cross and Blue Shield of Tennessee, Chattanooga—The annual Pinnacle Awards formally recognize employees who exemplify the plan’s mission and help achieve organizational goals. Finalists and winners are honored at a special event and earn cash prizes up to $10,000.
Emergency Medical Associates, Parsippany, N.J.—The Exemplary Care-Extraordinary Work program identifies and celebrates exceptional care or ideas. Examples: a great patient save; diagnosing a rare disease; actions that result in cost savings or additional revenue.
IMA Consulting, Chadds Ford, Pa.—The Kilroy Award is given in honor of a deceased employee. The awards recognize employees who demonstrate outstanding performance in entrepreneurship, teamwork, service and quality.
Weatherby Healthcare, Fort Lauderdale, Fla.—Quarterly Snoopy and Woodstock awards are earned by support staff members for going the extra mile. Companywide e-mails recognize outstanding accomplishments by employees and leaders. All receive warm comments from the firm’s president.