Boost Patient Satisfaction and Experience Scores through Emergency Department Improvements
Emergency departments are no longer just for emergencies. Over the past five years, they have increasingly become the primary point of entry for both high- and low-acuity patients.
Although the Centers for Disease Control and Prevention notes that 11.9 percent of emergency department visits result in hospital admission, in many hospitals, more than 60 percent of inpatient volume comes through the emergency room. This means for an increasing number of patients, the emergency room defines their first impression of the hospital as a whole.
First impressions matter more than ever. Because the ACA has tied CMS reimbursement to patient satisfaction scores, subjective measures of patient satisfaction now have a direct impact on revenue. A bad first impression can completely sour a patient’s memory of their satisfaction, so ensuring a positive intake experience is paramount.
While expanding the size of the emergency department is one option, a better strategy is to do more with less. The key to coping with the influx of new emergency department traffic and maintaining a consistently positive patient experience is to dramatically increase emergency room efficiency.
The white paper, “The Evolving Emergency Department: Strategies for Staying Ahead of the Curve,” examines the factors that are driving increased emergency department utilization, and explores their impact on hospital operations. It also showcases three successful strategies for increasing emergency department efficiency, leading to improved workflows and patient satisfaction.
“While expanding the size of the emergency department is one option, a better strategy is to do more with less.”