Health­care still needs to fo­cus on pa­tient re­la­tion­ships

Modern Healthcare - - COMMENT -

Re­gard­ing the ar­ti­cle “Bioethi­cists say pa­tient-sat­is­fac­tion sur­veys could lead to bad medicine” (ModernHealth, June 4), this is a great ex­am­ple of un­in­tended con­se­quences. As health­care lead­ers we must not sim­ply rely on tools and num­bers, but rather truly im­prove the com­plex, adap­tive sys­tem with a keen fo­cus on en­sur­ing au­then­tic con­nec­tion, re­la­tion­ship, trust and com­mu­ni­ca­tion be­tween our pa­tients (and fam­i­lies) and clin­i­cians.

Thomas Dahlborg Vice pres­i­dent of strat­egy and chief fi­nan­cial of­fi­cer Na­tional In­sti­tute for Chil­dren’s Health Qual­ity


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