Tips From The Experts: Getting Lean
Seemingly heroic efforts could be red flags that motivated people have developed great workarounds in a broken system.
“There’s enough opportunity in healthcare for necessary heroics to add unnecessary ones. Step back and ask: ‘In this case, do they have to be a hero?’ ”
Mark Graban, Lean healthcare consultant
Identify areas of variation, where things are not consistently performed the same way.
“You have to know where you’re starting from. If you do it one way on your shift and I do it another on mine, there is no baseline to go back and triage when something goes wrong.”
Kathleen Long, director of breakthrough improvement, Presence Health
Every person on staff has the ability to bring forward ideas.
“Consider their thoughts the currency of the future in healthcare. We hire the smartest people in the world and then don’t ask them what they think. That doesn’t seem fair, or even wise.”
Steve Hoeft, senior vice president of operations excellence, Baylor Scott & White Health
Don’t just latch onto tools, such as the rapid breakthrough events.
“That’s where most organizations fail. Leadership and management need to change the way they’ve done business. You can’t sustain transformation without that fundamental underpinning.”
Dr. John Toussaint, CEO, Thedacare Center for Healthcare Value