How nurse bed­side hand­offs can boost pa­tient sat­is­fac­tion

Modern Healthcare - - BEST PRACTICES -

Talk with pa­tients in­stead of about them as nurses dis­cuss a pa­tient’s con­di­tion and needs.

In­volve fam­ily mem­bers when pos­si­ble. En­cour­age pa­tients and fam­ily mem­bers to speak up and ask ques­tions if they hear some­thing that sounds wrong.

Nurses at Emory dur­ing a shift change.

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