More in­te­gra­tion with fam­ily im­proves the pa­tient-care process

Modern Healthcare - - COMMENT -

Re­gard­ing the ar­ti­cle “Health­care safer in some ar­eas, but not over­all, NPSF says” (Mod­ern­Health­care.com, Dec. 8), one per­spec­tive on im­prov­ing safety is to in­te­grate fam­ily mem­bers into the care-de­liv­ery process. By hav­ing a few pairs of ex­tra eyes on the process, er­rors are less likely, pa­tient-sat­is­fac­tion scores tend to be higher and read­mis­sion rates tend to be lower. I have per­son­ally wit­nessed sev­eral bad out­comes avoided when fam­ily/care­givers ques­tioned a drug or other in­ter­ven­tion that turned out to be an er­ror. Tech­nol­ogy can help fa­cil­i­tate the process.

Dr. Tom Gian­nulli Chief med­i­cal in­for­ma­tion of­fi­cer Kareo Irvine, Calif.

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