More integration with family improves the patient-care process
Regarding the article “Healthcare safer in some areas, but not overall, NPSF says” (ModernHealthcare.com, Dec. 8), one perspective on improving safety is to integrate family members into the care-delivery process. By having a few pairs of extra eyes on the process, errors are less likely, patient-satisfaction scores tend to be higher and readmission rates tend to be lower. I have personally witnessed several bad outcomes avoided when family/caregivers questioned a drug or other intervention that turned out to be an error. Technology can help facilitate the process.
Dr. Tom Giannulli Chief medical information officer Kareo Irvine, Calif.