Pub­lish your own pa­tient sat­is­fac­tion scores

Modern Healthcare - - BEST PARTICLES -

Be­fore you pub­licly post in­di­vid­ual physi­cian rat­ings and com­ments:

De­velop an in­stru­ment that mea­sures per­for­mance that is im­por­tant to pa­tients and is clin­i­cally rel­e­vant.

Screen out li­belous or slan­der­ous com­ments.

Keep re­sults pri­vate un­til they’ve been re­viewed by in­di­vid­ual physicians.

Cre­ate an ap­peals process for

physicians.

Share all re­sults in­ter­nally— it pro­motes im­prove­ment through physi­cian com­pe­ti­tion.

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