WHAT WERE THE MA­JOR MILE­STONES IN HEALTH­CARE THAT YOU’VE WIT­NESSED OVER THE COURSE OF YOUR CA­REER?

Modern Healthcare - - Q&A -

MARNA BORGSTROM

When I started in health­care in the late 1970s, there was a very tra­di­tional model. It was re­ally driven around the needs, sched­ules and ex­pe­ri­ences of some very tal­ented care­givers. They were or­ches­trat­ing the en­tire ex­pe­ri­ence that peo­ple had. A huge change in health­care is the fo­cus on be­ing pa­tient- and fam­i­ly­cen­tered, on team­work, and on rec­og­niz­ing that we have to do a bet­ter job of achiev­ing value in health­care, value that is de­fined as hav­ing con­sis­tent qual­ity, safety, a strong ex­pe­ri­ence for pa­tients and fam­i­lies at a cost or price point that re­flects the value they are get­ting.

DR. DON­ALD BER­WICK

If you look back over the past cou­ple decades, we’ve made care bet­ter in very im­por­tant ways. We can cure dis­eases to­day that when I was in training were uni­formly fa­tal. We can trans­plant or­gans. We can do amaz­ing stuff. But we are still shy of where we should be on pa­tient safety, de­spite the ef­forts of many places. We’re go­ing to get that one nailed. I know we can do that.

DAVID EN­TWISTLE

Con­sumers to­day have ac­cess to more in­for­ma­tion than they did be­fore, both about their di­ag­no­sis and about the choices they have. They are start­ing to use that to drive de­ci­sions in terms of where they go, who they choose as their health­care providers. At the same time, the Af­ford­able Care Act is im­pact­ing the payer mar­ket by driv­ing con­sumers to­ward hav­ing more of that onus on them in terms of the cost.

WARNER THOMAS

The Af­ford­able Care Act is driv­ing change that has been nec­es­sary for many years in health­care, and I think it has now en­gaged the providers to re­ally step up and take a much more proac­tive role in re­design­ing care, im­prov­ing qual­ity, re­duc­ing read­mis­sions and waste in the sys­tem.

Newspapers in English

Newspapers from USA

© PressReader. All rights reserved.