In­no­va­tion in pur­suit of the triple aim

Modern Healthcare - - NEWS -

Wright Las­siter III:

We need to find a way for our pa­tients to call, click, or come

It’s about in. rad­i­cal con­ve­nience. We’re very pur­pose­ful about com­ing in be­ing last. We’re start­ing to con­fuse pa­tients with all these

At the time that choices. you’re mak­ing a de­ci­sion, do you go to the ur­gent care or do you go to the ED? We’re step­ping back and try­ing to get bet­ter at in­ter­ven­ing at that de­ci­sion point with a slate of op­tions. It also has some con­sumer-di­rected as­pects. We try to give them some cost and price dif­fer­en­tials so peo­ple can self-se­lect.

Eu­gene Woods:

All of us are fa­mil­iar with Yelp. We’ve cre­ated our own ver­sion. It’s an app to help pa­tients find a physi­cian. What have other pa­tients said about that physi­cian? It’s a way to al­low pa­tients to have some choice based on real data. We had the CEO of NASCAR in to talk to us

They had about in­no­va­tion. pit crews who were very, very good me­chan­ics that tried to do it as fast as they could. Now they’re us­ing ex-foot­ball play­ers. They’re teach­ing ath­letes how to be me­chan­ics ver­sus teach me­chan­ics how to go fast. There’s a lot of op­por­tu­nity in health­care for us to look at tal­ent in­no­va­tion dif­fer­ently.

Wright Las­siter III, left, pres­i­dent, Henry Ford Health Sys­tem; and Eu­gene Woods, CEO, Caroli­nas Health­Care Sys­tem

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