Innovation in pursuit of the triple aim
Wright Lassiter III:
We need to find a way for our patients to call, click, or come
It’s about in. radical convenience. We’re very purposeful about coming in being last. We’re starting to confuse patients with all these
At the time that choices. you’re making a decision, do you go to the urgent care or do you go to the ED? We’re stepping back and trying to get better at intervening at that decision point with a slate of options. It also has some consumer-directed aspects. We try to give them some cost and price differentials so people can self-select.
All of us are familiar with Yelp. We’ve created our own version. It’s an app to help patients find a physician. What have other patients said about that physician? It’s a way to allow patients to have some choice based on real data. We had the CEO of NASCAR in to talk to us
They had about innovation. pit crews who were very, very good mechanics that tried to do it as fast as they could. Now they’re using ex-football players. They’re teaching athletes how to be mechanics versus teach mechanics how to go fast. There’s a lot of opportunity in healthcare for us to look at talent innovation differently.
Wright Lassiter III, left, president, Henry Ford Health System; and Eugene Woods, CEO, Carolinas HealthCare System