Help pa­tients un­der­stand the value of value-based care

Modern Healthcare - - COMMENT -

Re­gard­ing the re­cent Vi­tal Signs blog post “Does the U.S. have the right mind­set for value-based care?” (ModernHealth­, Feb. 24), I be­lieve we do have the right mind­set for val­ue­based care, but we need to un­der­stand what it means and ed­u­cate the con­sumers of health­care. When ac­count­able care or­ga­ni­za­tions were rolled out, I am aware of one CEO who ac­tu­ally sent let­ters to his com­mu­nity ex­plain­ing what ACOs were and how pa­tient care would be co­or­di­nated and, hope­fully, im­proved.

We don’t en­gage our pa­tients enough and don’t do it well among our peers in health­care.

Pop­u­la­tion health as a term is new, but we have al­ways been re­spon­si­ble for de­liv­er­ing high-qual­ity/value health­care and some in­te­grated de­liv­ery net­works have been of­fer­ing a con­tin­uum of care for more than a decade, own­ing the pa­tient life from birth to grave and try­ing to do the right thing in pre­ven­tive care, avoid­able ad­mis­sions, avoid­able read­mis­sions, etc.

I re­mem­ber 15 years or more ago hav­ing a con­ver­sa­tion with our chief fi­nan­cial of­fi­cer about why I was check­ing 30-day read­mis­sions. It was for clin­i­cal is­sues, as op­posed to fi­nan­cial. We need a bal­anced ap­proach/score­card to op­er­ate ef­fi­ciently and ef­fec­tively in a value-based care model.

Fred J. Pane Con­cord, N.C.

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