Premium services are great, but hospitals shouldn’t lose sight of their mission
Regarding the May 15 cover story “Patient. Consumer. Customer. Guest.” (p. 16), you left out the part about the premium services many hospitals offer today. They realize the value in providing such services to those willing to pay for them and have dedicated floors or units providing them. Single rooms where quads are typical, suites for family members, etc.
The challenge for all (patients and facilities) is when the hospitals lose sight of patient care for those who are not able or willing to pay more. People should have the choice for a premier level of service. But facilities shouldn’t be leaving common care at the admitting room door for everyone else.
Harvey Brofman Holbrook, N.Y.