Pre­mium ser­vices are great, but hos­pi­tals shouldn’t lose sight of their mis­sion

Modern Healthcare - - COMMENT -

Re­gard­ing the May 15 cover story “Pa­tient. Con­sumer. Cus­tomer. Guest.” (p. 16), you left out the part about the pre­mium ser­vices many hos­pi­tals of­fer to­day. They re­al­ize the value in pro­vid­ing such ser­vices to those will­ing to pay for them and have ded­i­cated floors or units pro­vid­ing them. Sin­gle rooms where quads are typ­i­cal, suites for fam­ily mem­bers, etc.

The chal­lenge for all (pa­tients and fa­cil­i­ties) is when the hos­pi­tals lose sight of pa­tient care for those who are not able or will­ing to pay more. Peo­ple should have the choice for a premier level of ser­vice. But fa­cil­i­ties shouldn’t be leav­ing com­mon care at the ad­mit­ting room door for ev­ery­one else.

Har­vey Brof­man Hol­brook, N.Y.

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