The pas­sion and ded­i­ca­tion to make a dif­fer­ence

Modern Healthcare - - BEST PLACES TO WORK 2017 -

We’ve all likely heard the phrase “the only con­stant is change.” I can’t think of a bet­ter way to de­scribe the rapidly shift­ing dy­nam­ics and mar­ket forces re­shap­ing the health­care in­dus­try.

As care shifts from be­yond the four walls of their or­ga­ni­za­tions, lead­ers and clin­i­cians are chal­lenged to pro­vide a dif­fer­ent ex­pe­ri­ence—one that en­sures bet­ter care co­or­di­na­tion that is cost-ef­fec­tive and high qual­ity. This is re­quir­ing health­care lead­ers to seek out new and in­no­va­tive ways to ad­dress the hur­dles they face.

Today in health­care, more and more we rec­og­nize the need to re­move op­tion­al­ity and re­duce vari­ance to im­prove qual­ity and de­liver bet­ter re­sults. De­ploy­ing sys­tem­atic pro­cesses or ap­ply­ing a per­for­mance-im­prove­ment frame­work, like com­pet­ing for the Mal­colm Baldrige Na­tional Qual­ity Award, can help im­prove or­ga­ni­za­tional ef­fec­tive­ness and in­crease value and out­comes. In fact, the Studer Group fol­lows the same pro­cesses we de­ploy in the health­care or­ga­ni­za­tions we coach, which led to our Baldrige Award in 2010.

We found that en­gage­ment is a key fac­tor in this jour­ney. The ac­tions peo­ple take—our em­ploy­ees, our physi­cians and our pa­tients—will ul­ti­mately de­ter­mine suc­cess in the long term. That’s why it’s so im­por­tant to en­gage each of th­ese im­por­tant stake­hold­ers in ways that truly ad­dress the things that drive them, such as con­nect­ing to their pur­pose, so they will con­tinue to per­form worth­while work and make a dif­fer­ence in the lives of the pa­tients they serve.

Whether a com­pany is on a high-re­li­a­bil­ity jour­ney, de­ploy­ing change man­age­ment tac­tics or sim­ply try­ing to sus­tain its cur­rent busi­ness model, we know one thing hasn’t changed—the pas­sion and ded­i­ca­tion to make a dif­fer­ence in health­care. That’s one of the main rea­sons the 150 em­ploy­ers cited on the fol­low­ing pages are be­ing rec­og­nized as the Best Places to Work in Health­care.

It’s the peo­ple of health­care who self­lessly work every day, ded­i­cat­ing their lives to im­prov­ing the lives of oth­ers. While none of us knows what the fu­ture holds in terms of reg­u­la­tions and pro­to­cols, we all got into health­care to help peo­ple. It’s the uni­fy­ing force that binds us to­gether and pro­pels us for­ward every day. Thank you for the in­cred­i­ble work you do.

Deb­bie Ritchie Pres­i­dent Studer Group

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