Pay attention to dates
In a guest column, “Dedicated to Vets,” by Margie A. Scott, Medical Center director of Central Arkansas Veterans Healthcare System (CAVHS), she stated that “at CAVHS, we continue to improve access to primary care, specialty care, and mental health care within 30 days.”
My daughter, who served our country in the Navy during Desert Storm, drove from Hot Springs to the veterans hospital at Little Rock on May 31. Her appointment was at 9:30 a.m., only to be told it was canceled, as the doctor was on vacation. She had waited for this appointment and testing since January. Her last letter verifying the appointment was May 17. This was with the eye clinic, which is very important to her, as she has multiple sclerosis and could become blind. Otherwise, she has received very good care. She was not the only patient turned away that day.
So, without a doubt, CAVHS employees need to pay more attention to notification of appointment dates, and any cancellations in advance. KATHLEEN MUDGE