Pay at­ten­tion to dates

Northwest Arkansas Democrat-Gazette - - VOICES -

In a guest col­umn, “Ded­i­cated to Vets,” by Margie A. Scott, Med­i­cal Cen­ter di­rec­tor of Cen­tral Arkansas Veter­ans Health­care Sys­tem (CAVHS), she stated that “at CAVHS, we con­tinue to im­prove ac­cess to pri­mary care, spe­cialty care, and men­tal health care within 30 days.”

My daugh­ter, who served our coun­try in the Navy dur­ing Desert Storm, drove from Hot Springs to the veter­ans hos­pi­tal at Lit­tle Rock on May 31. Her ap­point­ment was at 9:30 a.m., only to be told it was can­celed, as the doc­tor was on va­ca­tion. She had waited for this ap­point­ment and test­ing since Jan­uary. Her last let­ter ver­i­fy­ing the ap­point­ment was May 17. This was with the eye clinic, which is very im­por­tant to her, as she has mul­ti­ple scle­ro­sis and could be­come blind. Oth­er­wise, she has re­ceived very good care. She was not the only pa­tient turned away that day.

So, with­out a doubt, CAVHS em­ploy­ees need to pay more at­ten­tion to no­ti­fi­ca­tion of ap­point­ment dates, and any can­cel­la­tions in ad­vance. KATH­LEEN MUDGE

Hot Springs

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