Del­marva Power cau­tions about tele­phone scams

Record Observer - - Community -

NEWARK, DEL — Del­marva Power re­minds home and busi­ness own­ers to prac­tice safety when some­one claim­ing to rep­re­sent a busi­ness con­tacts them ei­ther in per­son or by tele­phone, es­pe­cially dur­ing the sum­mer sea­son.

Re­cently, Del­marva Power has been alerted to an uptick in scam ac­tiv­ity within the State of Delaware. As such, in­for­ma­tion from law en­force­ment of­fi­cials and other util­i­ties has in­di­cated that “scam­mers” are tar­get­ing not only res­i­dents, but also com­mer­cial busi­nesses. It has been re­ported that “scam­mers” are telling busi­ness own­ers that the lo­ca­tion’s elec­tric ser­vice ac­count is delin­quent and it will be shut-off for non-pay­ment un­less the busi­ness pur­chases a “Green Dot Money Pack” for a spe­cific amount dic­tated by the “scam­mer” from stores in­clud­ing CVS, Rite Aid and WaWa and even su­per­mar­kets.

Vic­tims are then given in­struc­tions to call a “scam­mer” tele­phone num­ber with the card’s ac­count num­ber and pin. Once the “scam­mer” ob­tains the card’s iden­ti­fy­ing in­for­ma­tion, the value is then down­loaded, swept and stolen. These trans­ac­tions are un­trace­able.

Many com­pa­nies, in­clud­ing Del­marva Power, will con­tact cus­tomers in per­son or via phone for var­i­ous rea­sons. If some­one claims to rep­re­sent a com­pany, whether the com­pany is Del­marva Power or an­other en­tity, it is im­por­tant that cus­tomers take pre­cau­tions to ver­ify the per­son is af­fil­i­ated with the com­pany, es­pe­cially if that per­son is re­quest­ing an im­me­di­ate mon­e­tary pay­ment.

When ad­dress­ing past due ac­counts Del­marva Power never en­dorses a spe­cific form of pay­ment. In­stead, mul­ti­ple pay­ment op­tions are al­ways given to the cus­tomer.

Del­marva Power ad­vises cus­tomers to ask for of­fi­cial photo iden­ti­fi­ca­tion from any per­son who shows up at their door. Em­ploy­ees from rep­utable com­pa­nies, such as Del­marva Power, will carry of­fi­cial com­pany iden­ti­fi­ca­tion cards. If proper iden­ti­fi­ca­tion can­not be pro­duced, cus­tomers should no­tify po­lice and the com­pany with whom the in­di­vid­ual claims to be as­so­ci­ated.

Sim­i­larly, if some­one calls say­ing they rep­re­sent a cer­tain com­pany, cus­tomers should ask them to ver­ify their iden­tity and af­fil­i­a­tion. If cus­tomers have any doubt about the va­lid­ity of a per­son’s claim to rep­re­sent Del­marva Power, they should call the com­pany im­me­di­ately at 1-800-375-7117 and an of­fi­cial Del­marva rep­re­sen­ta­tive will gladly as­sist you.

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