Caliber Collision opens in Stevensville
STEVENSVILLE — Caliber Collision recently acquired Duty’s Auto Body in Stevensville, keeping the employees and the same type of business — repairing motor vehicles damaged in accidents.
Located at 207 Love Point Road, the complex has 25,000 square feet of space, including some space in another building and, in the main building, an office, a reception area, the body shop, and the paint shop.
The reception area is complete with a popcorn machine, coffee, cold water, toys for kids, and a television, all free of charge. Customers coming to the business are given a packet, called “Restoring the Rhythm of Your Life” which outlines the process of fixing the vehicle and an estimated cost.
Jack Mills, center manager, said business, which draws mostly from insurance referrals, has been “great, successful.” About 30 cars can be repaired at once there, sometimes taking as little as a half-hour or as long as a month.
Caliber Collision is the largest collision repair company in America with 474 repair centers nationwide working with all insurance company and non-insurance customers. At the Stevensville store, there are about 10 employees.
“I love my job,” Mills said. “It’s exciting. Everyday is another opportunity to help a customer, very rewarding. We have a tremendous team culture. Everybody gets along. They are happy to come to work.”
Lisa Cole, office manager, said she likes dealing with the customers and her co-workers. “A lot of customers are upset because they have to go through this process,” Cole said. “However, we give them information, direct them to help with rentals. It’s a process. We help them out.”
Both Mills and Cole said customers are comfortable knowing when they leave the business, “Caliber Collision will do a good job.”
The national company’s website boosts its involvement in the community.
One example is Caliber Collision’s involvement in a program to gift vehicles to struggling families who need a car. Over the years, Caliber joined forces with the National Auto Body Council and many insurance providers to obtain and refurbish each vehicle to perfect working order. In the past five years, about 130 vehicles were gifted to families in need of reliable transportation.
Also, Caliber started a food drive which is an employee-driven effort to collect cash and food donations for local food banks in the communities in which the business ser ves.
A record-breaking food drive by the national Caliber associates resulted in collecting enough food and cash donations to provide more than 3 million meals for children. The three-week campaign raised more than $334,000 in cash donations and thousands of food items. Collection bins were set up at each of Caliber 440 locations nationwide to collect non-perishable items for local food banks.
Jack Mills is the center manager of the new business, Caliber Collision, in Stevensville.