Cal­iber Col­li­sion opens in Stevensville

Record Observer - - Religion - By CHRISTO­PHER KERSEY

STEVENSVILLE — Cal­iber Col­li­sion re­cently ac­quired Duty’s Auto Body in Stevensville, keep­ing the em­ploy­ees and the same type of busi­ness — re­pair­ing mo­tor ve­hi­cles dam­aged in accidents.

Lo­cated at 207 Love Point Road, the com­plex has 25,000 square feet of space, in­clud­ing some space in an­other build­ing and, in the main build­ing, an of­fice, a re­cep­tion area, the body shop, and the paint shop.

The re­cep­tion area is com­plete with a pop­corn ma­chine, cof­fee, cold wa­ter, toys for kids, and a tele­vi­sion, all free of charge. Cus­tomers com­ing to the busi­ness are given a packet, called “Restor­ing the Rhythm of Your Life” which out­lines the process of fix­ing the ve­hi­cle and an es­ti­mated cost.

Jack Mills, cen­ter man­ager, said busi­ness, which draws mostly from in­surance re­fer­rals, has been “great, suc­cess­ful.” About 30 cars can be re­paired at once there, some­times tak­ing as lit­tle as a half-hour or as long as a month.

Cal­iber Col­li­sion is the largest col­li­sion re­pair com­pany in Amer­ica with 474 re­pair cen­ters na­tion­wide work­ing with all in­surance com­pany and non-in­surance cus­tomers. At the Stevensville store, there are about 10 em­ploy­ees.

“I love my job,” Mills said. “It’s ex­cit­ing. Ev­ery­day is an­other op­por­tu­nity to help a cus­tomer, very re­ward­ing. We have a tremen­dous team cul­ture. Ev­ery­body gets along. They are happy to come to work.”

Lisa Cole, of­fice man­ager, said she likes deal­ing with the cus­tomers and her co-work­ers. “A lot of cus­tomers are up­set be­cause they have to go through this process,” Cole said. “How­ever, we give them in­for­ma­tion, direct them to help with rentals. It’s a process. We help them out.”

Both Mills and Cole said cus­tomers are com­fort­able know­ing when they leave the busi­ness, “Cal­iber Col­li­sion will do a good job.”

The na­tional com­pany’s web­site boosts its in­volve­ment in the com­mu­nity.

One ex­am­ple is Cal­iber Col­li­sion’s in­volve­ment in a pro­gram to gift ve­hi­cles to strug­gling fam­i­lies who need a car. Over the years, Cal­iber joined forces with the Na­tional Auto Body Coun­cil and many in­surance providers to ob­tain and re­fur­bish each ve­hi­cle to per­fect work­ing or­der. In the past five years, about 130 ve­hi­cles were gifted to fam­i­lies in need of re­li­able trans­porta­tion.

Also, Cal­iber started a food drive which is an em­ployee-driven ef­fort to col­lect cash and food do­na­tions for lo­cal food banks in the com­mu­ni­ties in which the busi­ness ser ves.

A record-break­ing food drive by the na­tional Cal­iber as­so­ciates re­sulted in col­lect­ing enough food and cash do­na­tions to pro­vide more than 3 mil­lion meals for chil­dren. The three-week cam­paign raised more than $334,000 in cash do­na­tions and thou­sands of food items. Col­lec­tion bins were set up at each of Cal­iber 440 lo­ca­tions na­tion­wide to col­lect non-per­ish­able items for lo­cal food banks.

PHOTO BY CHRISTO­PHER KERSEY

Jack Mills is the cen­ter man­ager of the new busi­ness, Cal­iber Col­li­sion, in Stevensville.

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