Bill Sum­mers cred­its Macey’s suc­cess to great em­ploy­ees

Serve Daily - - NEWS -

Bill Sum­mers, Store Di­rec­tor, could survey the 65,000 square foot Span­ish Fork Macey’s from his 2nd floor cor­ner of­fice, but in­stead chooses to be among his cus­tomers and em­ploy­ees amidst the wide aisles and walk­ing the sparkling clean floors. Bill is a peo­ple per­son.

“I just love work­ing with peo­ple, whether it’s cus­tomers or em­ploy­ees,” says the 43 year veteran of the gro­cery business, 38 of which have been with Macey’s.

A life­long res­i­dent of Provo and Orem, Bill grad­u­ated from Orem High and served an LDS mis­sion to Aus­tria. After at­tend­ing BYU he started his gro­cery ca­reer at Happy Ser­vice Mar­kets, fol­lowed by a stint as a pro­duce man­ager for Safe­ways. His many years with Macey’s have seen some im­por­tant changes to the in­dus­try. “Elec­tron­ics have made a huge dif­fer­ence. When I started we price marked ev­ery­thing.”

Sum­mers has also seen a change in Macey’s own­er­ship when in 1999 As­so­ci­ated Food Stores pur­chased the lo­cal gro­cery chain, re­sult­ing in an en­larged prod­uct line and im­proved price com­pet­i­tive­ness. In 2002 the decision was made to move the Span­ish Fork Macey’s to its cur­rent lo­ca­tion at 187 East 1000 North. Bill, twice a re­cip­i­ent of the Span­ish Fork - Salem Area Cham­ber of Com­merce’s Business Per­son of the Year Award, is sold on Span­ish Fork.

“I love Span­ish Fork. I’d be a spokesman for Span­ish Fork any­time. The city it­self is great to deal with on a business level. The cit­i­zens of Span­ish Fork are just won­der­ful peo­ple.” “The cus­tomers are my friends. It’s never drudgery to go in to work, it’s al­ways fun to go in.”

The Span­ish Fork Macey’s em­ploys nearly 300 peo­ple, to whom Bill cred­its the store’s suc­cess. “I have a great staff. All of my depart­ment man­agers are prob­a­bly the best in the business, ev­ery­where.” That would in­clude his gro­cery man­ager, who was hired by Bill as a bag­ger at age 16 and is still work­ing with him 30 years later.

Cus­tomer ser­vice is a high pri­or­ity for Bill and his Macey’s crew. “It started out when Macey’s owned the business. Their phi­los­o­phy was every­body sells gro­ceries, but it’s the peo­ple that make the dif­fer­ence. I re­ally be­lieve that’s the truth. You can buy gro­ceries any­where, and maybe some­times cheaper than what we can do here, but I’ve got great depart­ment heads, great in­di­vid­u­als that help us in the store here and I think it’s hard to beat that.”

Fam­ily is also im­por­tant to Sum­mers and he’s for­tu­nate that his three daugh­ters, son, and their fam­i­lies, in­clud­ing 16 grand­chil­dren, all live lo­cally. “The whole tribe is there for Sun­day din­ner,” Bill says with a smile. While Macey’s is open 24 hours a day, the store is closed Sun­days.

Visit maceys.com to learn more about the store, or bet­ter yet drop in and say hi!

Kent Vorkink

Bill Sum­mers, Macey’s Span­ish Fork lo­ca­tion store di­rec­tor.

Newspapers in English

Newspapers from USA

© PressReader. All rights reserved.