Bill Summers credits Macey’s success to great employees
Bill Summers, Store Director, could survey the 65,000 square foot Spanish Fork Macey’s from his 2nd floor corner office, but instead chooses to be among his customers and employees amidst the wide aisles and walking the sparkling clean floors. Bill is a people person.
“I just love working with people, whether it’s customers or employees,” says the 43 year veteran of the grocery business, 38 of which have been with Macey’s.
A lifelong resident of Provo and Orem, Bill graduated from Orem High and served an LDS mission to Austria. After attending BYU he started his grocery career at Happy Service Markets, followed by a stint as a produce manager for Safeways. His many years with Macey’s have seen some important changes to the industry. “Electronics have made a huge difference. When I started we price marked everything.”
Summers has also seen a change in Macey’s ownership when in 1999 Associated Food Stores purchased the local grocery chain, resulting in an enlarged product line and improved price competitiveness. In 2002 the decision was made to move the Spanish Fork Macey’s to its current location at 187 East 1000 North. Bill, twice a recipient of the Spanish Fork - Salem Area Chamber of Commerce’s Business Person of the Year Award, is sold on Spanish Fork.
“I love Spanish Fork. I’d be a spokesman for Spanish Fork anytime. The city itself is great to deal with on a business level. The citizens of Spanish Fork are just wonderful people.” “The customers are my friends. It’s never drudgery to go in to work, it’s always fun to go in.”
The Spanish Fork Macey’s employs nearly 300 people, to whom Bill credits the store’s success. “I have a great staff. All of my department managers are probably the best in the business, everywhere.” That would include his grocery manager, who was hired by Bill as a bagger at age 16 and is still working with him 30 years later.
Customer service is a high priority for Bill and his Macey’s crew. “It started out when Macey’s owned the business. Their philosophy was everybody sells groceries, but it’s the people that make the difference. I really believe that’s the truth. You can buy groceries anywhere, and maybe sometimes cheaper than what we can do here, but I’ve got great department heads, great individuals that help us in the store here and I think it’s hard to beat that.”
Family is also important to Summers and he’s fortunate that his three daughters, son, and their families, including 16 grandchildren, all live locally. “The whole tribe is there for Sunday dinner,” Bill says with a smile. While Macey’s is open 24 hours a day, the store is closed Sundays.
Visit maceys.com to learn more about the store, or better yet drop in and say hi!
Bill Summers, Macey’s Spanish Fork location store director.