Nebo Com­fort cel­e­brates five years of five star ser­vice

Serve Daily - - BUSINESS - By Ash­lynn Moore for Serve Daily

This month marks Nebo Com­fort Sys­tems’ 5th an­niver­sary in busi­ness. They’re ex­cited to look back, see how much they’ve grown and re­flect on how much they’ve en­joyed work­ing with and in the com­mu­nity.

“This is what I’ve been do­ing most of my life,” said Robert Moore, Pres­i­dent of Nebo Com­fort Sys­tems. “It means the world to me that our cus­tomers have trusted us to keep their homes and busi­nesses com­fort­able.”

It was scary in 2013 when Robert’s mom re­tired and closed Moore Sheet Metal. Their fam­ily’s heat­ing and air con­di­tion­ing com­pany had been serv­ing cus­tomers through­out Utah for over 40 years.

En­cour­aged by his fam­ily and sev­eral cus­tomers, who told Robert they would fol­low him any­where he went, Robert de­cided to con­tinue the fam­ily tra­di­tion by open­ing Nebo Com­fort Sys­tems.

With over 100 heat­ing and air con­di­tion­ing con­trac­tors in the val­ley, Nebo Com­fort Sys­tems knew right away they needed to set them­selves apart.

“So many com­pa­nies think of cus­tomer ser­vice as some­thing that just comes with be­ing in busi­ness. We know it is the ab­so­lute lifeblood of our busi­ness,” said Lorene Moore, Mar­ket­ing Di­rec­tor for Nebo Com­fort Sys­tems. “We love get­ting calls from our cus­tomers thank­ing us for the ex­cel­lent ser­vice we’ve given them and telling us how help­ful ev­ery­one was from the techs to the of­fice staff. That re­ally means a lot to us.”

Nate Moller, owner of Web801.com said, “Nebo Com­fort Sys­tems has been awe­some to work with. They in­stalled a tan­k­less wa­ter heater for us, and while do­ing so, found out that our home had been set up wrong from when it was first built. Robert and Josh helped me talk with the city and get every­thing fig­ured out. I have loved work­ing with Nebo Com­fort and look for­ward to re­fer­ring them to all my friends who need help with their heat­ing and cool­ing sys­tems.”

That at­ten­tion to cus­tomer ser­vice has earned Nebo Com­fort Sys­tems a Hall of Fame full of awards, in­clud­ing Busi­ness of the Month and Busi­ness of the Year from the Payson/San­taquin are cham­ber of com­merce, Dave Len­nox Dis­tin­guished Ser­vice awards, Com­mu­nity Ser­vice awards and Best of Utah Val­ley awards two years in a row.

“We try to look at each award as a call to ac­tion,” noted Robert Moore. “We can’t get too com­fort­able with our suc­cess, it’s the cus­tomer's job to be com­fort­able and our job to get them there. We want to make sure ev­ery cus­tomer ex­pe­ri­ences us at our best.”

Stacey Petersen said, "I’ve been a cus­tomer of Nebo Com­fort Sys­tems for over three years. They re­placed my fur­nace and AC and are one of the rare com­pa­nies who un­der­stands my boiler sys­tem. I love that not only is my money is stay­ing lo­cal but you can’t beat the high qual­ity con­sci­en­tious, neigh­borly style. If I ever move, I’m tak­ing Nebo Com­fort Sys­tems with me."

An­other way Nebo Com­fort Sys­tems works to set them­selves apart from the com­pe­ti­tion is to al­ways keep up to date on the lat­est re­bates, tax cred­its and in­cen­tives for high-ef­fi­ciency equip­ment.

“A lot of cus­tomers are sur­prised at how eco­nom­i­cal it is to go with high-ef­fi­ciency equip­ment,” Robert Moore stated. “Re­bates and tax cred­its can help with a lot of the up­front costs. Then you get to en­joy years of sav­ings on your util­ity bills. It’s a win-win.”

When the Moore fam­ily started their busi­ness, they also wanted to have a ve­hi­cle to give back to the com­mu­nity. Nebo Cares, the char­i­ta­ble branch of the busi­ness, has raised do­na­tions for the Utah Food Bank, Amer­i­can Can­cer So­ci­ety, the Payson Vet­eran’s Home, Shop with a Cop, ALS and many other pro­grams. But ev­ery­body’s fa­vorite pro­gram is their Book Club for kids at lo­cal ele­men­tary schools. Each month the Nebo Com­fort team puts down their tools and goes to lo­cal ele­men­tary schools to read books. Then ev­ery child in each of the classes goes home with their own copy of the book.

“It’s so much fun when I am in the store and kids come run­ning up to hug me. They call me the book lady,” said Lorene Moore. “That is as much a gift for me as the books are for the kids.”

Since an an­niver­sary is only as good as the peo­ple you share it with. Nebo Com­fort Sys­tems wants to say thank you to ev­ery­one who has made their 5th An­niver­sary pos­si­ble with two An­niver­sary Spe­cials. Call 801-465-2709 to­day to wish the team Happy An­niver­sary for $25 off any re­pair or $500 back on the in­stal­la­tion of any Whole Home Com­fort Sys­tem.

Nebo Com­fort Sys­tems cel­e­brates 5 years in busi­ness.

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