The chat­bot lawyer That over­turned 160,000 park­ing T ick­ets

Technowize Magazine - - Haute Money -

Lon­don-born Stan­ford stu­dent Joshua brow­der cre­ated Donot­pay ini­tially to help peo­ple con­test park­ing tick­ets. Dubbed “the world’s first ro­bot lawyer,” brow­der later pro­grammed it to deal with a range of le­gal is­sues, such as claim­ing for de­layed flights and trains and pay­ment pro­tec­tion in­sur­ance (PPI).

Since the free ser­vice was launched in Lon­don, Donot­pay has taken over 250,000 cases and won over 160,000 over $4 mil­lion worth of park­ing tick­ets.

“i think the peo­ple get­ting park­ing tick­ets are the most vul­ner­a­ble in so­ci­ety,” said brow­der. “Th­ese peo­ple aren’t look­ing to break the law. i think they’re be­ing ex­ploited as a rev­enue source by the lo­cal gov­ern­ment.”

The bot was cre­ated by the self-taught coder af­ter re­ceiv­ing 30 park­ing tick­ets at the age of 18. The en­tire process for ap­peal­ing the fines is quite for­mu­laic. You can eas­ily drill down the al­go­rithms into the Ai and give the ap­pro­pri­ate ad­vice with­out charg­ing ex­or­bi­tant fees.

At present, brow­der is keen on ex­plor­ing a de­vel­oper plat­form that will use le­gal knowl­edge to dis­pense sim­ple le­gal ad­vice with­out charg­ing hefty lawyer fees. Since the cre­ation of Donot­pay, the 19-year-old has cre­ated bots to help the home­less as well as peo­ple with HIV un­der­stand their le­gal rights. He has also cre­ated a bot which can help col­lect com­pen­sa­tion on be­half of peo­ple whose flights were de­layed beyond four hours.

“i feel like there’s a gold mine of op­por­tu­ni­ties be­cause so many ser­vices and

in­for­ma­tion could be au­to­mated us­ing Ai, and bots are a per­fect way to do that, and it’s dis­ap­point­ing at the mo­ment that it’s mainly used for com­merce trans­ac­tions by or­der­ing flow­ers and piz­zas,” he said in an in­ter­view with Ven­ture­beat. Good to see that chat­bots can be used beyond just or­der­ing pizza or spread­ing fake news on so­cial me­dia.

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