Verizon workers at Hilliard location being told to work at home
Hilliard could lose some jobs and income-tax revenue next year, according to David Meadows, the city’s economic-development director.
Verizon spokesman Steve Van Dinter said Tuesday that the 500 employees at the call center on the Britton Parkway campus in Hilliard will transition to home-based agents.
Current call-center employees who don’t want to become home-based agents can ask for a transfer to another call center, he said.
Verizon recently announced the closure of one-third of its U.S. call centers, according to the Communications Workers of America union.
Meadows told Hilliard City Council members Tuesday that Verizon decided to allow some of its employees to work remotely.
“Verizon has announced the closure of several contact centers across the country. This is part of an effort to overcome challenges hiring second- and third-shift workers by allowing employees to work from home,” Meadows said.
“While this will impact Hilliard’s contact center, the program is starting off as a voluntary initiative so the company is not able to provide a specific head count.”