Ver­i­zon work­ers at Hil­liard lo­ca­tion be­ing told to work at home

The Columbus Dispatch - - Market Summary - By Kevin Corvo kcorvo@thisweeknews.com @ThisWeekCorvo

Hil­liard could lose some jobs and in­come-tax rev­enue next year, ac­cord­ing to David Mead­ows, the city’s eco­nomic-devel­op­ment di­rec­tor.

Ver­i­zon spokesman Steve Van Din­ter said Tues­day that the 500 em­ploy­ees at the call cen­ter on the Brit­ton Park­way cam­pus in Hil­liard will tran­si­tion to home-based agents.

Cur­rent call-cen­ter em­ploy­ees who don’t want to be­come home-based agents can ask for a trans­fer to another call cen­ter, he said.

Ver­i­zon re­cently an­nounced the clo­sure of one-third of its U.S. call cen­ters, ac­cord­ing to the Com­mu­ni­ca­tions Work­ers of Amer­ica union.

Mead­ows told Hil­liard City Coun­cil mem­bers Tues­day that Ver­i­zon de­cided to al­low some of its em­ploy­ees to work re­motely.

“Ver­i­zon has an­nounced the clo­sure of sev­eral con­tact cen­ters across the coun­try. This is part of an ef­fort to over­come chal­lenges hir­ing sec­ond- and third-shift work­ers by al­low­ing em­ploy­ees to work from home,” Mead­ows said.

“While this will im­pact Hil­liard’s con­tact cen­ter, the pro­gram is start­ing off as a vol­un­tary ini­tia­tive so the com­pany is not able to pro­vide a spe­cific head count.”

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