Newton Medical earns first place for overall quality care
Patient satisfaction up from last year
Newton Medical Center has earned top ranking among fifteen other local Georgia Hospitals according to SatisQuest, a company that monitors hospital patient satisfaction.
“ We are happy to report our outstanding score of 91.6 in Overall Quality of Care,” announced James Weadick, Hospital Administrator.
This score places Newton Medical Center at the top for the first time since signing on with SatisQuest in 2006 according to Barbara Valentine, RN, assistant administrator of patient care services.
“ We’ve developed new strategies to improve customer service in our patient care areas and our efforts have paid off,” said Valentine. “ It is important to have an outside organization evaluate our efforts in a totally objective manner,” she added.
Newton Medical Center received significant increases in patient satisfaction in the summary of outcomes for the second quarter of 2007 according to the SatisQuest report. These areas include quality of care, overall nursing, overall physician, visit experience, willingness to return, willingness to recommend and helpfulness of visit. The area of customer service received the most significant increase in patient satisfaction.
SatisQuest categorizes all areas of patient satisfaction as indicators. Under Quality of Care Indicators, NMC benchmarked as Best Practice in Intensive/ Critical Care with a score of 98.8; Nurse Friendliness with a score of 95.6; Dietician Instructions with a score of 96; and Information on Right to Make Choices with a score of 95.
Under the Functional Operation Indicators, NMC benchmarked as Best Practice in Housekeeping with a score of 93.1 and Volunteers with a score of 98.5.
“ We want to recognize our hospital, medical and volunteer staff for a job well done,” said Valentine who is planning a special celebration at NMC on Aug. 22. “ We want everyone to continue this momentum and pursuit of excellence in car- ing for our patients.”
SatisQuest interviewed over 300 community residents who were hospitalized at Newton Medical Center during the second quarter of 2007. Interviews for the third quarter are already underway with all hospitals participating in SatisQuest, who has recently changed its name to SQ Strategies. NMC will be competing with other participating Georgia hospitals and the latest addition to the group, a hospital from South Carolina. “ It’s great to be recognized by our patients as number one as they are the real winners in this process,” Valentine concluded.