New­ton Med­i­cal earns first place for over­all qual­ity care

Pa­tient sat­is­fac­tion up from last year

The Covington News - - HEALTH & WELLNESS -

New­ton Med­i­cal Cen­ter has earned top rank­ing among fif­teen other lo­cal Ge­or­gia Hos­pi­tals ac­cord­ing to SatisQuest, a com­pany that mon­i­tors hospi­tal pa­tient sat­is­fac­tion.

“ We are happy to re­port our out­stand­ing score of 91.6 in Over­all Qual­ity of Care,” an­nounced James Wead­ick, Hospi­tal Ad­min­is­tra­tor.

This score places New­ton Med­i­cal Cen­ter at the top for the first time since sign­ing on with SatisQuest in 2006 ac­cord­ing to Bar­bara Valen­tine, RN, as­sis­tant ad­min­is­tra­tor of pa­tient care ser­vices.

“ We’ve de­vel­oped new strate­gies to im­prove cus­tomer ser­vice in our pa­tient care ar­eas and our ef­forts have paid off,” said Valen­tine. “ It is im­por­tant to have an out­side or­ga­ni­za­tion eval­u­ate our ef­forts in a to­tally ob­jec­tive man­ner,” she added.

New­ton Med­i­cal Cen­ter re­ceived sig­nif­i­cant in­creases in pa­tient sat­is­fac­tion in the sum­mary of out­comes for the sec­ond quar­ter of 2007 ac­cord­ing to the SatisQuest re­port. Th­ese ar­eas in­clude qual­ity of care, over­all nurs­ing, over­all physi­cian, visit ex­pe­ri­ence, will­ing­ness to re­turn, will­ing­ness to rec­om­mend and help­ful­ness of visit. The area of cus­tomer ser­vice re­ceived the most sig­nif­i­cant in­crease in pa­tient sat­is­fac­tion.

SatisQuest cat­e­go­rizes all ar­eas of pa­tient sat­is­fac­tion as indicators. Un­der Qual­ity of Care Indicators, NMC bench­marked as Best Prac­tice in In­ten­sive/ Crit­i­cal Care with a score of 98.8; Nurse Friend­li­ness with a score of 95.6; Di­eti­cian In­struc­tions with a score of 96; and In­for­ma­tion on Right to Make Choices with a score of 95.

Un­der the Func­tional Op­er­a­tion Indicators, NMC bench­marked as Best Prac­tice in House­keep­ing with a score of 93.1 and Vol­un­teers with a score of 98.5.

“ We want to rec­og­nize our hospi­tal, med­i­cal and vol­un­teer staff for a job well done,” said Valen­tine who is plan­ning a spe­cial cel­e­bra­tion at NMC on Aug. 22. “ We want ev­ery­one to con­tinue this mo­men­tum and pur­suit of ex­cel­lence in car- ing for our pa­tients.”

SatisQuest in­ter­viewed over 300 com­mu­nity res­i­dents who were hos­pi­tal­ized at New­ton Med­i­cal Cen­ter dur­ing the sec­ond quar­ter of 2007. In­ter­views for the third quar­ter are al­ready un­der­way with all hos­pi­tals par­tic­i­pat­ing in SatisQuest, who has re­cently changed its name to SQ Strate­gies. NMC will be com­pet­ing with other par­tic­i­pat­ing Ge­or­gia hos­pi­tals and the latest ad­di­tion to the group, a hospi­tal from South Carolina. “ It’s great to be rec­og­nized by our pa­tients as num­ber one as they are the real win­ners in this process,” Valen­tine con­cluded.

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