United Bank of­fers live teller ma­chine

The Covington News - - LOCAL - KAYLA ROBINS krobins@cov­news.com

A lo­cal bank has made great strides in pro­vid­ing cut­ting-edge tech­nol­ogy and brand new ser­vices to cus­tomers.

United Bank in Cov­ing­ton launched two new In­ter­ac­tive Teller ma­chines last week as a way to pro­vide con­ve­nient bank­ing at more ac­ces­si­ble hours.

The bank, lo­cated at 7200 U.S. 278, has “made great cus­tomer ser­vice a cor­ner­stone for its or­ga­ni­za­tion, fo­cus­ing on giv­ing cus­tomers time-sav­ing op­tions to do their bak­ing when, where and how they choose,” ac­cord­ing to a press re­lease.

Cus­tomers now can use a new tech­nol­ogy that pro­vides drive thru bank­ing via a video in­ter­ac­tion with its tellers, al­low­ing for longer hours of teller ser­vice.

“In re­cent sur­veys, our cus­tomers asked for more tech­nol­ogy, want­ing to do their bank­ing in a va­ri­ety of ways,” said Thomas Kephart, pres­i­dent of United Bank in Cov­ing­ton. “Our new In­ter­ac­tive Teller ma­chine (ITM) is a con­ve­nient way to do your bank­ing, any day of the week, from 7 a.m. un­til 11 p.m.”

The new teller ma­chines re­sem­bles an ATM but does so much more. Cus­tomers con­nect and com­mu­ni­cate with a live teller lo­cated at the bank’s call cen­ter in Ze­bu­lon, Ge­or­gia, which is 50 miles away. They can make de­posits with checks or cash, they can cash checks, and they can make pay­ments. The ITM dis­penses both cash and coin, does not re­quire a de­posit slip and does not use a debit card.

Cus­tomers can com­plete “nearly any trans­ac­tion with­out leav­ing the com­forts of their ve­hi­cle, seven days a week.” The ma­chine is not equipped to han­dle large business trans­ac­tions, nor can it ac­cept coins for de­posit or pay­ment.

“There is no need to rush to the bank any­more,” Kephart said. “To­day’s tech­nol­ogy al­lows us to ac­cept your de­posits un­til 11 p.m. through th­ese de­vices for same-day business post­ing.”

De­posits and pay­ments made on week­ends or hol­i­days will be posted on the fol­low­ing business day.

United Bank has de­ployed 15 ITMs across its foot­print in drive thru lanes that were pre­vi­ously ser­viced by pneu­matic tubes.

Kephart added, “It is a per­fect blend of tech­nol­ogy and great cus­tomer ser­vice.”

Kayla Robins/The Cov­ing­ton News

Thomas Kephart of United Bank shows off the bank’s new in­ter­ac­tive au­to­mated teller ma­chines

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