NTTA’s sleazy tactics
Re: “NTTA billing confusion,” by Chuck Hoey, Sept. 23 Letters.
I think there is no confusion at all. I suspect that the NTTA is scamming the public by regularly overbilling for travel on the tollways. In Hoey’s case, they claim to not be able to access his credit card. In my case, they delayed sending me a bill for use of the tollway until 30 days had passed and then tacked on a $10 late fee, so a $3 toll expense became $13.
I have received bills from NTTA in a timely manner, so there is no doubt that they can accomplish the task. But on at least two occasions, I have received late payment notices in the mail (I don’t have a tolltag) but never received the original bill. A call to the NTTA results in being put on hold for 20 minutes and then an answer of: “Our records show that we sent your bill. Check with the post office.” It is a sleazy way of increasing income. Gary Goodwin, Dallas