NTTA’s sleazy tac­tics

The Dallas Morning News - - World -

Re: “NTTA billing con­fu­sion,” by Chuck Hoey, Sept. 23 Let­ters.

I think there is no con­fu­sion at all. I sus­pect that the NTTA is scam­ming the pub­lic by reg­u­larly over­billing for travel on the toll­ways. In Hoey’s case, they claim to not be able to ac­cess his credit card. In my case, they de­layed send­ing me a bill for use of the toll­way un­til 30 days had passed and then tacked on a $10 late fee, so a $3 toll ex­pense be­came $13.

I have re­ceived bills from NTTA in a timely man­ner, so there is no doubt that they can ac­com­plish the task. But on at least two oc­ca­sions, I have re­ceived late pay­ment no­tices in the mail (I don’t have a toll­tag) but never re­ceived the orig­i­nal bill. A call to the NTTA re­sults in be­ing put on hold for 20 min­utes and then an an­swer of: “Our records show that we sent your bill. Check with the post of­fice.” It is a sleazy way of in­creas­ing in­come. Gary Good­win, Dal­las

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