Customer-service chief resigns from embattled Frontier
Frontier Airlines will have the opportunity to bring in a new executive next year to shape up its troubled customer-service record.
Deborah Price, the company’s vice president of customer experience, announced Dec. 15 that she would step down from her job, just ahead of a public beating the company took for its performance during Winter Storm Decima last weekend.
Frontier spokesman Jim Faulkner emphasized the resignation was unrelated to those troubles, which resulted in about seven in 10 of the airline’s flights suffering some kind of delay.
Thousands of Frontier passengers were stranded or disconnected from their bags during the storm, unleashing a torrent of criticism on social media.
Price, who has overseen airport operations and flight service at the company the past two years, continued working until Wednesday. Various directors are assuming parts of her job in the interim, Faulkner said.
“It was definitely personal in nature,” Faulkner said of Price’s departure.