Cus­tomer-ser­vice chief re­signs from em­bat­tled Fron­tier

The Denver Post - - BUSINESS - By Aldo Svaldi

Fron­tier Air­lines will have the op­por­tu­nity to bring in a new ex­ec­u­tive next year to shape up its trou­bled cus­tomer-ser­vice record.

Deborah Price, the com­pany’s vice pres­i­dent of cus­tomer ex­pe­ri­ence, an­nounced Dec. 15 that she would step down from her job, just ahead of a pub­lic beat­ing the com­pany took for its per­for­mance dur­ing Win­ter Storm Dec­ima last week­end.

Fron­tier spokesman Jim Faulkner em­pha­sized the res­ig­na­tion was un­re­lated to those trou­bles, which re­sulted in about seven in 10 of the air­line’s flights suf­fer­ing some kind of de­lay.

Thousands of Fron­tier pas­sen­gers were stranded or dis­con­nected from their bags dur­ing the storm, un­leash­ing a tor­rent of crit­i­cism on so­cial me­dia.

Price, who has over­seen air­port op­er­a­tions and flight ser­vice at the com­pany the past two years, con­tin­ued work­ing un­til Wed­nes­day. Var­i­ous di­rec­tors are as­sum­ing parts of her job in the in­terim, Faulkner said.

“It was def­i­nitely per­sonal in na­ture,” Faulkner said of Price’s de­par­ture.

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