Frontier officials acknowledged Tuesday they should have canceled more flights in advance, although the storm brought more snow than initial weather forecasts said it would.
Even before last weekend’s troubles, Frontier was struggling with one of the worst on-time flight and mishandled baggage records of the 12 largest airlines, according to the monthly Air Travel Consumer Report from the U.S. Department of Transportation.
Frontier mishandled 4.7 out of every 1,000 bags it touched in October, according to the report.
By comparison, the two largest carriers at Denver International Airport, United Airlines and Southwest Airlines, mishandled 2.12 bags and 2.23 bags per 1,000.
Only 77.1 percent of Frontier’s flights arrived on time that month, versus an average rate of 84.8 percent on the dozen carriers surveyed.
Frontier made strides in improving its performance record in the first half of the year, but has suffered a sharp deterioration in the second half of the year.