DATA MAY HAVE BEEN COMPROMISED
The private health information for 822 people could have been compromised by a glitch.
The technology company at the center of an ongoing Medicaid payment fiasco in Colorado now says a system glitch might have inadvertently shared the private health information of 822 people. The problem comes after months of complaints about DXC Technology’s failure to reimburse doctors, therapists and others who care for needy and disabled Coloradans. »
The technology company at the center of an ongoing Medicaid payment fiasco in Colorado now says a system glitch might have inadvertently shared the private health information of 822 people.
The problem revealed Thursday comes after months of complaints about DXC Technology’s failure to reimburse doctors, therapists and others who care for needy and disabled Coloradans.
The state Medicaid department contracted with DXC Technology to run its revamped payment system.
It went live March 1, and immediately health care providers who care for people with Medicaid government insurance complained their requests for reimbursement were denied or stalled. Small therapists’ and doctors’ offices were forced to take out loans, borrowing against their homes or on their credit cards in order to pay their employees.
After the launch, wait times at a call center for health providers whose claims were rejected were reaching three hours. DXC has since added more workers to its call center.
The technology company and the Colorado Department of Health Care Policy and Financing, which manages the Medicaid program, said a security review determined that the “protected health information” of 822 people was “potentially accessible” from March 1 to May 10.
An internet hyperlink to 12 Medicaid billing reports containing the protected information may have been accessible for more than two months.
The patients whose records were potentially breached have been notified, DXC Technology said.
The billing reports included patient names and Medicaid numbers, as well as their doctors’ names and addresses, the type of medical services they received and on what dates. It also included cost of services. The information did not include Social Security numbers, birth dates or addresses of the patients, DXC said.
“While DXC Technology has no reason to believe this information has been used inappropriately, DXC is offering one year of free credit protection service to impacted individuals,” the company said in a news release.
Medicaid patients can call 844235-2387 and “press option 2, then press option 7 to speak with an agent,” according to the news release.