U.S. FINES FRONTIER $400,000 FOR BUMPING FLIERS
Denver-based Frontier Airlines was fined $400,000 by the U.S. Department of Transportation for violating procedures for bumping passengers from oversold flights, and for failing to properly assist disabled passengers.
American and Delta Airlines also were fined, according to a DOT release Friday, but Frontier was fined the most.
Frontier didn’t seek volunteers when bumping passengers on oversold flights before involuntarily removing passengers, the release said. Bumped passengers also didn’t receive written notices of their rights, and they weren’t compensated in a timely manner, both against DOT regulations.
Frontier, which announced a 21-city expansion from Denver International Airport last week, didn’t provide passengers who have disabilities with prompt and adequate assistance getting on and off planes, or help them inside the terminal.
“During this investigation, Frontier reviewed outdated procedures that were not effective; these have since been updated,” the airline said in a statement.
American and Delta Airlines were fined $250,000 and $200,000, respectively.