Ripped off by Pep Boys
By A PRIOR CUSTOMER
It took me some time to think about writing this email because I don’t like to get anyone in trouble. About a month ago, I took my car to a full service car wash, and as I was waiting for my car, I noticed that two cars had problems. One in the car wash had to be jumpstarted, then one that was being dried off had to be jumpstarted. I was sitting there waiting for my car thinking about how I hoped I didn’t have a problem with my car.
Now, my car is done. I get in drive about a block it started the engine began dying and then starting again. it was Sunday.
The next day I got it to Pep Boys. They looked at it and said it was my alternator and battery. I asked how much – $894.00. I picked it up and then my air conditioner wasn’t working. I went back in Pep Boys to tell them, and I was told I had to make an appointment to have it looked at. Later, a friend who is a mechanic looked at it and told me to call Pep Boys and tell them all the fuses are good and the compressor is fine. They said that when they worked on the alternator they unplugged the air conditioner. My friend had worked at Pep Boys in the past but didn’t have the tools to fix it.
So I called PEP BOY’s talked to a manager. I made the appointment took my car back. Pep Boys called me and said I need a new air compressor. So I ask how much – around $1.500.00. I declined, but was charged around $89.00 for that visit. I tell my friend, a prior Pep Boys employee, who checked again and said the compressor is fine. So another friend sent me to K&W Auto Repair. I dropped my car off, and in about 30 minutes, he had my air on. The air conditioner was unplugged.
The mechanic asked me if I got the old alternator from Pep Boys. I didn’t. The trip to K&W Auto Repair cost me $173.23. With Pep Boys, I’m wondering if I really needed a new alternator, plus my battery was new. A K&W mechanic said my car is too young and the mileage is too low to start having these kind of problems. I firmly believe that Pep Boys on Merritt Boulevard took advantage of me. I should not have had to pay $89. I’m thinking Pep Boys tried to charge me $1.500 for an air compressor I did not need. Did I really need a new alternator? People can not afford to be ripped off and that is what they did to me.