One of the most time consuming parts of any business is communication. It is to ensure that communication is understood. Neocase is a software CRM which aims to reduce calls, fax, webmail and mail volumes. It allows all queries and issues to be dealt with on an immediate basis. Moreover, it allows businesses to analyze and monitor employee happiness and boost their business workflow in order to make sure that processes are streamlined and faster. All of this makes up as an efficient way of dealing with communication and making a better use of human capital.