Stanley’s Hard­ware puts fo­cus on cus­tomer ser­vice

The Review - - Front Page - ByA­manda Gal­lagher For Dig­i­tal First Me­dia

ROXBOR­OUGH » Stanley’s True Value Hard­ware & Rental in Roxbor­ough prides it­self on its ex­tremely knowl­edge­able staff and a wide ar­ray of prod­ucts and ser­vices.

The store is fam­ily owned by brothers Mark and Joe Ja­con­ski and has been serv­ing Rox­bor- ough and the sur­round­ing area for nearly 70 years. The own­ers are al­ready mak­ing plans to cel­e­brate the mile­stone through­out 2018.

Stanley’s Hard­ware is a full line hard­ware store sell­ing a large se­lec­tion of tools, hard­ware, plumb­ing and elec­tri­cal sup­plies, small ap­pli­ances, clean­ing sup­plies and lawn and gar­den prod­ucts. The store also of­fers dif­fer­ent home ser­vices, such as key­mak­ing, win­dow and screen re­pair and equip­ment rental.

The hard­ware store was started by the Ja­con­skis’s grand­fa­ther, Stanley, and their fa­ther, also named Stanley, in 1948. The store has been lo­cated at its cur­rent ad­dress, 5555 Ridge Ave., for decades, but the cur­rent build­ing is still rel­a­tively new, hav­ing been built in 2013.

The new build­ing is four times the size of the orig­i­nal store and is de­signed to func­tion bet­ter as well, with wider aisles and bet­ter light­ing, said Mark.

“It al­lowed us to bring in so much more prod­uct,” Mark said. “It’s pretty much a des­ti­na­tion store. We have in­cred­i­ble in­ven­tory.”

With the new build­ing, Stanley’sHard­ware­was able to add its gar­den cen­ter and rental cen­ter. The store rents equip­ment such as lawn aer­a­tors, tillers, pres­sure wash­ers and floor san­ders, aswell as ta­bles, chairs, canopies and back­yard in­flat­a­bles.

The ex­pan­sion has bet­ter po­si­tioned the store to cater to a chang­ing — and grow­ing — cus­tomer base. The store serves cus­tomers from An­dorra to East Falls and ev­ery­where in be­tween and even has the oc­ca­sional cus­tomer from Cen­ter City.

“The neigh­bor­hood has changed a lot in the last 10 years,” said Alex Ja­con­ski, Mark’s son and the fourth gen­er­a­tion of the fam­ily to work at the store.

“For the long­est time, there was no new con­struc­tion,” said Mark, adding now “they’re putting homes or apart­ments any­where they can.”

With more young peo­ple mov­ing into the area, Mark ex­plained, they were care­ful to make the new store more “fe­male friendly,” know­ing that­many women now have a more ac­tive role in mak­ing home im­prove­ment de­ci­sions.

Adding the gar­den cen­ter, along­with adding Ben­jamin Moore paint to the store’s prod­ucts have both been a hit with fe­male cus­tomers, said Mark.

While the store has plenty of prod­ucts and ser­vices to of­fer, Mark says “bot­tom line,” it is their fo­cus on qual­ity cus­tomer ser­vice that helps them­stand out among the competition.

“We don’t talk down to women, the staff are knowl­edge­able and friendly, and there’s plenty of peo­ple on staff,” he said.

In fact, Stanley’s Hard­ware boasts hav­ing more than 200 years of com­bined re­tail hard­ware ex­pe­ri­ence on its cur­rent staff. Any time a cus­tomer has a ques­tion, there are more than enough em­ploy­ees on hand to help out.

Stanley’s True Value Hard­ware & Rental is lo­cated at 5555Ridge Ave., Roxbor­ough.

Some of Stanley’s True Value Hard­ware & Rental staff gath­ers around the ser­vice area. Pic­tured are, from left, Bob Sim­mons, Al Pow­ell, Mark Ja­con­ski, Kyle Konowal and Gene Aubry.

CAW­LEY — FOR DIG­I­TAL FIRST ME­DIA

Long­time em­ployee Gene Aubry works on a win­dow project at Stanley’s True Value Hard­ware & Rental.

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