UGI warns cus­tomers about phone scam

The Southern Berks News - - LOCAL NEWS -

UGI Util­i­ties is warn­ing its cus­tomers about a phone scam that has been re­ported in the area.

A num­ber of UGI cus­tomers in both its nat­u­ral gas and elec­tric ser­vice ar­eas have re­ceived phone calls stat­ing that they owe money for their en­ergy bills and that non­pay­ment would re­sult in hav­ing their ser­vice shut off later that day.

The scam caller goes on to in­struct the cus­tomer that an elec­tronic pay­ment must be made im­me­di­ately to avoid ter­mi­na­tion. The caller then at­tempts to ob­tain the cus­tomer’s UGI ac­count num­ber.

UGI has stated that th­ese phone calls are not gen­er­ated by UGI or an agent of the com­pany, nor is this the nor­mal process that UGI would fol­low if a cus­tomer is not cur­rent on their ac­count.

Most calls have been re­ceived by res­i­den­tial or com­mer­cial cus­tomers who are cur­rent on their ac­count. UGI ad­vises all of its nat­u­ral gas and elec­tric res­i­den­tial and com­mer­cial cus­tomers to pro­vide no in­for­ma­tion if they re­ceive this call and con­tact UGI at 800-276-2722 if they have any ques­tions.

UGI Util­i­ties has head­quar­ters in Reading and serves more than 690,000 cus­tomers in 45 Penn­syl­va­nia coun­ties.

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