Hot­mail users re­port dumped e-mails

The Washington Post Sunday - - NEWS -

Some users of Mi­crosoft Hot­mail started off the new year scram­bling to get back e-mails of old. A cho­rus of fran­tic users has posted com­plaints on Mi­crosoft’s on­line fo­rum that all of their mes­sages have dis­ap­peared.

“Please help me get them back,” one user wrote Satur­day. “All my kids’ info and pic­tures are in there!”

Oth­ers com­plain that the ma­jor­ity of the e-mail in their in­boxes was sent to their deleted mail fold­ers in­stead. It is un­clear from the posts how wide­spread the prob­lem is. Tech­ni­cians have said in nu­mer­ous threads that the Hot­mail team is aware of the prob­lem and work­ing on a fix.

The free Web-based e-mail ser­vice is the world’s most used, with about 360 mil­lion users glob­ally, ac­cord­ing to ComS­core.

“At this point it ap­pears to be a limited is­sue, and Mi­crosoft is work­ing with in­di­vid­ual users who are im­pacted. We apol­o­gize for any in­con­ve­nience to our cus­tomers,” Mi­crosoft spokes­woman Cather­ine Brooker said Satur­day. She de­clined to dis­close the cause of the glitch.

MAR­SHALL GORBY/SPRING­FIELD NEWS-SUN VIA AS­SO­CI­ATED PRESS

Ger­man Town­ship Pa­trol­man Jeremy Blum, left and above right, and a Clark County deputy ex­change gun­fire with a sus­pect in a trailer near Enon, Ohio. Au­thor­i­ties say Blum was wounded while a sher­iff ’s deputy was fa­tally shot dur­ing the stand­off at the Enon Beach trailer park.

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