Left in the cold at Metro headquarters
I went toMetro’s headquarters at 600 Fifth St. NWlast week to turn in a cracked SmarTrip card and obtain a replacement. The building contains an attractive and spacious lobby. Upon inquiry with the lobby security personnel, I was directed to the plaza outside, where there were two service windows, one of them staffed, and a long line of shivering people awaiting service. The sun was shining brightly, but the temperature was below freezing.
I went to the end of the slow-moving line. After an hour, I abandonedmy quest. There has to be a better way.
Metro constantly emphasizes its commitment to service and the comfort of its riders. One way it could show this commitment is by setting up a desk in the expansive (and warm) lobby and inviting those suffering in the line outdoors to transact their business inside.
While waiting in line, Iwatched as a stream ofMetro personnel entered and exited 600 Fifth St. Couldn’t one of them have taken a simple action to improve the status ofMetro’s freezing customers by opening the lobby for customer service?
William J. Camarinos, Alexandria