Left in the cold at Metro head­quar­ters

The Washington Post Sunday - - LOCAL OPINIONS -

I went toMetro’s head­quar­ters at 600 Fifth St. NWlast week to turn in a cracked SmarTrip card and ob­tain a re­place­ment. The build­ing con­tains an at­trac­tive and spa­cious lobby. Upon in­quiry with the lobby se­cu­rity per­son­nel, I was di­rected to the plaza out­side, where there were two ser­vice win­dows, one of them staffed, and a long line of shiv­er­ing peo­ple await­ing ser­vice. The sun was shin­ing brightly, but the tem­per­a­ture was be­low freez­ing.

I went to the end of the slow-mov­ing line. Af­ter an hour, I aban­donedmy quest. There has to be a bet­ter way.

Metro con­stantly em­pha­sizes its com­mit­ment to ser­vice and the com­fort of its rid­ers. One way it could show this com­mit­ment is by set­ting up a desk in the ex­pan­sive (and warm) lobby and invit­ing those suf­fer­ing in the line out­doors to trans­act their busi­ness in­side.

While wait­ing in line, Iwatched as a stream ofMetro per­son­nel en­tered and ex­ited 600 Fifth St. Couldn’t one of them have taken a sim­ple ac­tion to im­prove the sta­tus ofMetro’s freez­ing cus­tomers by open­ing the lobby for cus­tomer ser­vice?

Wil­liam J. Ca­mari­nos, Alexan­dria

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