Ques­tions to Ask Your Mover in Ad­vance

Make sure you have a way to con­tact the com­pany up un­til the day of the move and through­out the mov­ing process.

The Washington Post Sunday - - SUNDAY READY TO RENT -

It’s not un­usual for movers to have unique and spe­cific in­struc­tions. Some mov­ing com­pa­nies re­quire all items to be packed in bub­ble wrap. Why bub­ble wrap? Who knows. Each mov­ing com­pany has their own stip­u­la­tions and it’s al­ways best to find them out be­fore the last minute. Ask these ques­tions to po­ten­tial movers be­fore you make the de­ci­sion of who to hire.

1. Does the mover have a reg­is­tra­tion num­ber with the U.S. Depart­ment of Trans­porta­tion? Movers who travel across state lines should have these num­bers. 2. If you are mov­ing long-dis­tance, ask for a quote per pound. If you are mov­ing less than 100 miles, ask for an hourly rate quote. Be sure to ask about any ad­di­tional travel fees or any other charges. Long-dis­tance moves may in­cur flight, stor­age-in-tran­sit or trans­fer fees that are not in­cluded in the rate. 3. If you are con­tact­ing a large mov­ing ser­vice, ask if they hire sub­con­trac­tors. If so, you should ask for the names and phone num­bers of the contractors and con­tact them your­self. Also, ask the sub­con­trac­tors for ref­er­ences. 4. What are the de­tails of the mover’s

in­surance pol­icy?

In­surance cov­er­age for your be­long­ings should be pro­vided at no ex­tra cost. The type of cov­er­age the com­pany holds may dic­tate how you will be re­quired to pack. For ex­am­ple, you may be re­quired to pack all break­ables in bub­ble wrap and up­hol­stered items in shrink wrap. Make sure you ask what poli­cies ap­ply be­fore you hire the com­pany. 5. How long has the mov­ing com­pany

been in busi­ness? Of course, there are ex­cel­lent movers who have only been in busi­ness for a few months and ques­tion­able movers who have been in busi­ness for decades. In gen­eral, look for a ser­vice that has been in busi­ness for at least three years. 6. Ask for ref­er­ences and find out if there are any cur­rent com­plaints in me­di­a­tion or if there have been any in the past. (The com­pany prob­a­bly won’t pro­vide de­tails but should men­tion out­stand­ing is­sues). You can also check out the mover your­self through the Bet­ter Busi­ness Bureau or con­sumer-ad­vo­cacy sites, like www.movin­gad­vo­cateteam.com. 7. When can the mover come to your cur­rent home to give you an es­ti­mate? Es­ti­mates vary from rates be­cause they are based on your spe­cific lo­ca­tion. By hav­ing the mover come to see your cur­rent and fu­ture home, you will avoid pos­si­ble last-minute fees for ex­tra stairs or mov­ing heavy fur­ni­ture. 8. What forms of pay­ment does the

mover ac­cept? Many movers will only ac­cept cash or money or­ders. 9. How do you stay in con­tact

with the mover? Make sure you have a way to con­tact the com­pany up un­til the day of the move and through­out the mov­ing process.

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