Operator error cited in train-door incident
A train operator was removed from duty Wednesday after the train doors opened on the wrong side of the platform, exposing Red Line riders to the elevated tracks at Rhode Island Avenue, Metro said.
The doors opened due to operator error, Metro Chief Operating Officer Joe Leader said at a board meeting. After opening the doors on the wrong side of the train, Leader said, the operator failed to follow Metro protocol and walk up and down along the train to ensure that all the doors had closed and that no riders were injured.
The incident was caught on camera by aghast riders, who noted the steep drop-off to the ground.
Metro board member Robert Lauby said he feared that it would further sour riders’ opinion of the transit system.
“That’s another incident that every passenger on that train is going to remember,” Lauby said.