United-con­ti­nen­tal merger yields week­end glitches

The Washington Times Daily - - Business -

NEW YORK | Pas­sen­gers on United Con­ti­nen­tal Hold­ings Inc. flights this week­end faced de­lays and long tele­phone wait times as United swal­lowed up Con­ti­nen­tal’s op­er­a­tions, but the com­pany says more flights were on time Sun­day than Satur­day.

The com­pany com­bined pas­sen­ger­reser­va­tions data, in­clud­ing fre­quent­flier ac­counts, from the two air­lines early Satur­day.

United spokes­woman Me­gan McCarthy says a quar­ter of the com­pany’s Satur­day flights were de­layed 30 min­utes or more, but 99 per­cent of all flights were com­pleted.

She says the com­pany is also telling cus­tomers on­line that if they’re try­ing to reach the air­line by phone and they’re not fly­ing within 72 hours, they should call back later. Of do­mes­tic United flights Sun­day, 83 per­cent were on time through the af­ter­noon.

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