New website introduced in bid to improve health care access
U.S. veterans will have new tools at their disposal to better manage their health care online, the Department of Veterans Affairs announced Wednesday.
The Access and Quality tool is a web interface for veterans where they can see patient wait times in real time at VA hospitals in their area, among other tools and services.
The website, which will go live on May 1, is three years in the making and part of the department’s efforts to improve patient access and care after a series of scandals over the years.
Last year it was revealed that the calls to the Veteran’s Crisis Hotline went unanswered, sending distressed callers to a voicemail and not returning messages.
In 2014 it was revealed that over 100,000 veterans were waiting at least 90 days for an appointment as a result of gross negligence within a number of VA hospitals.
With the new web interface, veterans will have the opportunity to contribute and access reviews of patient experiences on scheduling primary and specialty care at specific VA hospitals. They’ll also be able to view data of the quality of health care at the VA and how it compares to area hospitals.