United changes pol­icy, crew can’t dis­place pas­sen­gers

The Washington Times Daily - - NATION -

CHICAGO | United Air­lines is chang­ing a com­pany pol­icy and will no longer al­low crew mem­bers to dis­place cus­tomers al­ready on­board an air­plane.

The change comes af­ter a pas­sen­ger, Dr. David Dao, was dragged from a fully-booked United Ex­press flight in Chicago be­cause he re­fused to give up his seat to make room for crew mem­bers.

Cell­phone video of the in­ci­dent sparked wide­spread out­rage and cre­ated a pub­lic-relations night­mare for United.

Un­der the change out­lined in an in­ter­nal April 14 email, a crew mem­ber must make must-ride book­ings at least 60 min­utes be­fore de­par­ture. Crews pre­vi­ously could be booked un­til the time of de­par­ture.

United spokes­woman Maggie Sch­merin said Sun­day in an email that the change is an ini­tial step in a re­view of poli­cies and it’s meant to en­sure that sit­u­a­tions like Dr. Dao’s never hap­pen again.

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