U.S. air­lines must up ser­vice game

The Washington Times Daily - - EDITORIAL -

I read with great in­ter­est “Trump signs ex­ec­u­tive or­der for ‘buy-Amer­i­can, hire-Amer­i­can’ pol­icy” (Web, April 18). Last week I flew on Amer­i­can Air­lines from Philips­burg in St. Maarten to Char­lotte, North Carolina. To the pas­sen­gers’ sur­prise, there was no in-flight me­dia en­ter­tain­ment on the flight, which lasted four hours and 16 min­utes.

Air­lines never fail to charge pas­sen­gers for checked bags, snacks, pre­ferred seat­ing, etc., but they con­stantly fail to pro­vide qual­ity ser­vices. Yet the CEOs of Delta Air Lines, United Air­lines and Amer­i­can Air­lines re­cently con­tacted Sec­re­tary of State Rex Tiller­son com­plain­ing about the “mas­sive sub­si­diza­tion” of their Gulf ri­vals. They urged our “buy-Amer­i­can, hire-Amer­i­can” pres­i­dent to review agree­ments that al­low Emi­rates, Qatar Air­ways and Eti­had to fly from the UAE and Qatar to any U.S. des­ti­na­tion.

It is clear that un­til Amer­i­can com­pa­nies learn how to pro­vide qual­ity prod­ucts and ser­vices to con­sumers, Pres­i­dent Trump’s new ex­ec­u­tive or­der would be just a piece of paper.


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