BIG GOVERNMENT MALAISE
IT guru Ben Simo recently analyzed the errant HealthCare.gov sign-up site for Consumer Reports, concluding that those pesky glitches were caused by unwieldy electronic “cookies” that dominated the software. Now another IT guru has stepped forward to proclaim that bureaucracy is to blame.
“In the case of HealthCare.gov, the root cause isn’t the bugs we see in the software’s code. Instead, it’s the way that government procures things — in this case, software. The regulation is 6,500 pages long,” points out Clay Johnson, founder of the tech firm Department of Better Technology.
“The result of this regulation? The contracts are going to the people who understand those regulations the best, not those who can do the best job,” Mr. Johnson explains. “The real bugs are in the federal acquisition. They prevent the small, innovative, agile tech firms that have given you a great user experience on the Web from even considering working with government.”