SUIT EYES L.L. BEAN’S RE­TURN POL­ICY

USA TODAY US Edition - - MONEY -

An un­happy cus­tomer is su­ing L.L. Bean over its new re­turn pol­icy. The plain­tiff, Vic­tor Bondi, is seek­ing class-ac­tion sta­tus for the law­suit filed Mon­day in fed­eral court in Chicago, which seeks un­spec­i­fied dam­ages or an or­der that L.L. Bean honor the pre­vi­ous war­ranty. The law­suit con­tends cus­tomers bought items be­cause of L.L. Bean’s un­lim­ited “sat­is­fac­tion” guar­an­tee. The Maine-based re­tailer an­nounced last week it’s im­pos­ing a one-year limit for most re­turns be­cause it says too many peo­ple are abus­ing the sys­tem. Com­pany spokes­woman Carolyn Beem said pur­chases made be­fore Feb. 9, 2018, are not sub­ject to the new pol­icy as long as there’s proof of pur­chase.

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