Airlines rethinking rules on pet travel
Revised policies could trim number of animals in terminals, planes
There were plenty of “aw, that’s so cute” social media posts last month when Eleanor Rigby, one of two service dog vest-wearing golden retrievers accompanying a passenger to Philadelphia on American Airlines, went into labor and gave birth to eight puppies in a gate area at Tampa International Airport.
No one was charmed, however, by the report posted last February of a passenger at Los Angeles International Airport who replied “they have people for that” when asked if she planned to clean up after her dog did its business on the airport floor.
Yet both stories are examples of a wide range of animal-related incidents that are forcing airports to expend extra resources and causing them to rethink policies governing animals in the terminals.
In the Tampa airport case, cute became controversy when animal rights advocates and people with certified service animals began questioning if the vested dogs were legitimate service animals and asking why a very pregnant dog – be it a certified service animal, emotional support animal or pet – had been allowed to fly so close to its due date. TPA officials point out that airports have no say over the animals that airlines allow on board.
“We were just there to help with the situation and are happy the puppies were delivered safely,” TPA spokeswoman Emily Nipps said.
Tampa International Airport hasn’t yet tallied up its exact costs for having paramedics, operations, communications and maintenance staff spend several hours attending to Eleanor Rigby and her new puppies during the air-
port delivery, “but having paramedics assisting a dog in labor could have potentially impacted a medical emergency on another side of the airport,” Nipps said.
Airlines have seen a sharp rise in the number of animals traveling on planes. Some are ticketed pets, but many are pets that have been flying for free thanks to loopholes in rules governing the transport of emotional or psychiatric support animals.
American Airlines reported a 40 percent increase in the number of service and emotional support animals on flights between 2016 and 2017. United Airlines cited a 75 percent increase year over year.
Like airlines, airports have had to make accommodations for all the extra animals and, like airlines, airports have been logging increased instances of pets and emotional support animals that are untrained, unruly and dangerous to others in the terminals.
“We find them making messes on airport carpet, interfering with the airport’s working dogs and, on occasion, biting other dogs or passengers,” said Kama Simonds, spokeswoman for Portland International Airport in Oregon.
Last December, a 5-year old girl ended up in the hospital after being bitten on the face by an uncrated dog waiting for a flight with its owner at Portland. And a local TV station filming for a report on dog issues at PDX caught a schnauzer in the act of peeing on the airport’s new $13 million carpet.
Many airports hope revised policies for flying with emotional support animals recently rolled out by American Airlines, Alaska Airlines, Delta, JetBlue, United and others will cut down on the number of animals in airport terminals.
For its part, Airports Council International-North America, the membership organization that represents and advises most U.S. airports, is urging the Department of Transportation to clarify its rules. Currently, there’s confusion for both passengers and airports because airlines are covered by the Air Carrier Access Act, which recognizes emotional support animals, while airports are covered by a different act, the Americans with Disabilities Act, which does not recognize emotional support animals.
DOT is taking comments through July 9 on proposed rulemaking related to traveling by air with service animals, and ACI-NA will join the public and other industry groups in filing comments.