HELPING HANDS FIRST AID AT WDW
No one ever wants to think about something going wrong on a WDW vacation but it is best to be prepared.
Each park is equipped with a conveniently located First Aid center. They are marked on the maps and the cast members will be able to help you find them. There, you will find nurses to care for minor needs with over-the-counter medications, Band-aids, ice packs, etc.
When arriving at First Aid, you will sign in just like any other medical facility. A nurse will either meet your needs right away or will take you to a private room if you require a little more attention. There are a few rooms that look like a doctor's office or hospital room, and you will find some areas equipped with a cot and curtain if you need to lie down for a bit.
On our trip in August, we not only visited the First Aid center in the Magic Kingdom, we also had to experience the emergency side of Disney. My daughter, Ann Marie, was getting her caricature portrait painted on Main Street when she feel off the chair and landed head first on the brick street below.
Let me back up for a minute. My daughter has Spina Bifida and had seven brain surgeries before she was 3. As you can imagine, the scenario of her falling onto her head was a nightmare, which haunted me but thankfully hadn't happened—that was, until this day, when she was 5 years old at Disney World. This nightmare come true occurred at the most inconvenient place, or so I thought.
I saw her falling and wasn't quick enough to catch her. Once I got to her, my mind raced to assess the situation. I wanted to scoop her up but I didn't want to move her neck right away. As I was going through my mental checklist, the artist cast member immediately asked if I wanted to call someone. My brain was in panic mode, but I didn't want to call 9-1-1 just yet. Thankfully, she informed me that Disney had an on-site emergency team and their own ambulance. Within a minute or two, the EMT team joined us. While I was talking with the EMT members, a Disney manager came to check on us, filled out an incident report, and brought Ann Marie a complimentary Minnie Mouse plush to help her feel better.
The EMTS and I agreed that Ann Marie should go to a local children's hospital for further examination because of her history of multiple brain surgeries. They took us by stretcher to their on-site ambulance, which was complimentary. While loading into the ambulance, another Disney manager brought Ann Marie another Minnie Mouse plush. Disney's customer service is unrivaled in greatness, so it was no surprise that they were taking care of us so well. At this point, I think it needs to made clear that this was 100% an accident and Disney was in no way at fault; they took care of us because it is just what they do.
On top of the complimentary ambulance ride, Disney also paid for our transportation back to the park after the hospital visit. Our day did not end on a bad note though. After checking-out well at the hospital we made it back in time to keep our reservations at Chef Mickey's.
No parent wants to see their child experience the emergency side of Disney, but I am glad we did so I could share with you WDW Magazine readers what to expect and how wonderful Disney is in every aspect!