WDW Magazine - - Helping Hands - BY TRI­CIA KEIRERLEBER

No one ever wants to think about some­thing go­ing wrong on a WDW va­ca­tion but it is best to be pre­pared.

Each park is equipped with a con­ve­niently lo­cated First Aid cen­ter. They are marked on the maps and the cast mem­bers will be able to help you find them. There, you will find nurses to care for mi­nor needs with over-the-counter med­i­ca­tions, Band-aids, ice packs, etc.

When ar­riv­ing at First Aid, you will sign in just like any other med­i­cal fa­cil­ity. A nurse will ei­ther meet your needs right away or will take you to a pri­vate room if you re­quire a lit­tle more at­ten­tion. There are a few rooms that look like a doc­tor's of­fice or hos­pi­tal room, and you will find some ar­eas equipped with a cot and cur­tain if you need to lie down for a bit.

On our trip in Au­gust, we not only vis­ited the First Aid cen­ter in the Magic King­dom, we also had to ex­pe­ri­ence the emer­gency side of Dis­ney. My daugh­ter, Ann Marie, was get­ting her car­i­ca­ture por­trait painted on Main Street when she feel off the chair and landed head first on the brick street below.

Let me back up for a minute. My daugh­ter has Spina Bi­fida and had seven brain surg­eries be­fore she was 3. As you can imag­ine, the sce­nario of her fall­ing onto her head was a night­mare, which haunted me but thank­fully hadn't hap­pened—that was, un­til this day, when she was 5 years old at Dis­ney World. This night­mare come true oc­curred at the most in­con­ve­nient place, or so I thought.

I saw her fall­ing and wasn't quick enough to catch her. Once I got to her, my mind raced to as­sess the sit­u­a­tion. I wanted to scoop her up but I didn't want to move her neck right away. As I was go­ing through my men­tal check­list, the artist cast mem­ber im­me­di­ately asked if I wanted to call some­one. My brain was in panic mode, but I didn't want to call 9-1-1 just yet. Thank­fully, she in­formed me that Dis­ney had an on-site emer­gency team and their own am­bu­lance. Within a minute or two, the EMT team joined us. While I was talk­ing with the EMT mem­bers, a Dis­ney man­ager came to check on us, filled out an in­ci­dent re­port, and brought Ann Marie a com­pli­men­tary Min­nie Mouse plush to help her feel bet­ter.

The EMTS and I agreed that Ann Marie should go to a lo­cal chil­dren's hos­pi­tal for fur­ther ex­am­i­na­tion be­cause of her his­tory of mul­ti­ple brain surg­eries. They took us by stretcher to their on-site am­bu­lance, which was com­pli­men­tary. While load­ing into the am­bu­lance, an­other Dis­ney man­ager brought Ann Marie an­other Min­nie Mouse plush. Dis­ney's cus­tomer ser­vice is un­ri­valed in great­ness, so it was no sur­prise that they were tak­ing care of us so well. At this point, I think it needs to made clear that this was 100% an ac­ci­dent and Dis­ney was in no way at fault; they took care of us be­cause it is just what they do.

On top of the com­pli­men­tary am­bu­lance ride, Dis­ney also paid for our trans­porta­tion back to the park after the hos­pi­tal visit. Our day did not end on a bad note though. After check­ing-out well at the hos­pi­tal we made it back in time to keep our reser­va­tions at Chef Mickey's.

No par­ent wants to see their child ex­pe­ri­ence the emer­gency side of Dis­ney, but I am glad we did so I could share with you WDW Magazine read­ers what to ex­pect and how won­der­ful Dis­ney is in ev­ery as­pect!

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