Q: How long have you been a concierge?

A: Be­tween my time in Las Ve­gas and Hawai’i (in­clud­ing Lāna’i and now Maui), I have been a concierge for al­most 21 years.

Q: What inspired you to be­come a concierge?

A: Work­ing out­side in the Las Ve­gas heat and ex­pe­ri­enc­ing mi­graine headaches didn’t ex­actly work so I ap­plied for a concierge po­si­tion at the then re­cently opened Bel­la­gio re­sort. At the time, I didn’t know much about the po­si­tion but knew that it was as­sist­ing guests, which I loved, and it was in air con­di­tion­ing. I would have never imag­ined that the “job” would be­come my pas­sion.

Q: What type of ex­pe­ri­ence(s) do you try to pro­vide for your guests?

A: Many guests save a life­time to come to Maui and I want to make sure that it is a va­ca­tion that they will never for­get. The key is get­ting to know each and ev­ery guest. Where are they vis­it­ing from? Have they been to Maui be­fore? And if they are cel­e­brat­ing any oc­ca­sion? These are just a few of the key nuggets of in­for­ma­tion needed to be able to pro­vide the best cus­tomer ser­vice and ac­tiv­ity sug­ges­tions.

Q: What are your fa­vorite eater­ies or places to visit on Maui? A: Some of my fa­vorite eater­ies on is­land are ROCKsalt for its lob­ster miso, Pā’ia Fish Mar­ket for its fish tacos, Mon­key­pod Kitchen for its mai tai and straw­berry cream pie and Lāhainā Grill for ev­ery­thing on its menu.

Q: What do you rec­om­mend for the ad­ven­ture-seek­ing vis­i­tor?

A: No va­ca­tion to Maui is quite com­plete with­out surf­ing the per­fect wave. The guys down at Kā’ana­pali Surf Club will get you stand­ing on the board in no time.

Q: What’s the most pop­u­lar re­quest you’ve re­ceived re­cently?

A: By far the most fre­quent re­quests re­gard places of in­ter­est along the Road to Hāna and sun­rise at Haleakalā. I can’t stress enough the im­por­tance of mak­ing ad­vance reser­va­tions for sun­rise at Haleakalā. They can be made at re­cre­ and they do fill up quickly so be sure to plan ac­cord­ingly.

Q: What’s your must-have or must-do be­fore leav­ing Maui?

A: I al­ways sug­gest do­ing some­thing by ocean, by land and by air. Ex­pe­ri­ence an exciting snorkel ex­cur­sion; zi­pline through na­ture; and there is no bet­ter way to see the is­land than on a he­li­copter tour. Also make sure to stop and pick up a Maui Gold Pineapple be­fore you leave par­adise.

Adam Lieber­man, Di­rec­tor of Concierge Ser­vices—Aqualani at Sher­a­ton Maui Re­sort.

Sher­a­ton Maui Re­sort For more in­for­ma­tion: where­trav­

Adam Lieber­man

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