ASK YOUR CONCIERGE
Q: How long have you been a concierge?
A: Between my time in Las Vegas and Hawai’i (including Lāna’i and now Maui), I have been a concierge for almost 21 years.
Q: What inspired you to become a concierge?
A: Working outside in the Las Vegas heat and experiencing migraine headaches didn’t exactly work so I applied for a concierge position at the then recently opened Bellagio resort. At the time, I didn’t know much about the position but knew that it was assisting guests, which I loved, and it was in air conditioning. I would have never imagined that the “job” would become my passion.
Q: What type of experience(s) do you try to provide for your guests?
A: Many guests save a lifetime to come to Maui and I want to make sure that it is a vacation that they will never forget. The key is getting to know each and every guest. Where are they visiting from? Have they been to Maui before? And if they are celebrating any occasion? These are just a few of the key nuggets of information needed to be able to provide the best customer service and activity suggestions.
Q: What are your favorite eateries or places to visit on Maui? A: Some of my favorite eateries on island are ROCKsalt for its lobster miso, Pā’ia Fish Market for its fish tacos, Monkeypod Kitchen for its mai tai and strawberry cream pie and Lāhainā Grill for everything on its menu.
Q: What do you recommend for the adventure-seeking visitor?
A: No vacation to Maui is quite complete without surfing the perfect wave. The guys down at Kā’anapali Surf Club will get you standing on the board in no time.
Q: What’s the most popular request you’ve received recently?
A: By far the most frequent requests regard places of interest along the Road to Hāna and sunrise at Haleakalā. I can’t stress enough the importance of making advance reservations for sunrise at Haleakalā. They can be made at recreation.gov and they do fill up quickly so be sure to plan accordingly.
Q: What’s your must-have or must-do before leaving Maui?
A: I always suggest doing something by ocean, by land and by air. Experience an exciting snorkel excursion; zipline through nature; and there is no better way to see the island than on a helicopter tour. Also make sure to stop and pick up a Maui Gold Pineapple before you leave paradise.
Adam Lieberman, Director of Concierge Services—Aqualani at Sheraton Maui Resort.
Sheraton Maui Resort For more information: wheretraveler.com