Ask the Expert
Q: HOW LONG HAVE YOU BEEN A CONCIERGE?
A: I began at this property when it opened as the Park Plaza Waikīkī Hotel and have been a concierge for more than 20 years.
Q: WHAT’S THE BEST PART OF YOUR JOB?
A: I’m able to meet guests from all over the world and introduce them to all that Hawai‘i has to offer.
Q: WHAT IS YOUR FAVORITE MADE-IN-HAWAII PRODUCT?
A: I love Hawaiian Kine seasonings and sauces, Hawaiian Bath and Body’s Ginger Lemon Grass Soap and Lemon Grass Kukui Nut Oil from North Shore Soap Factory.
Q: WHAT DO YOU SUGGEST FOR FIRST-TIME VISITORS?
A: I would recommend that they drive around the island and enjoy the natural beauty, from Hanauma Bay and Blowhole to the east to Lanikai Beach in Kailua and the North Shore.
Q: WHAT IS THE MOST UNUSUAL REQUEST YOU HAVE RECEIVED ?
A: Years ago, one of our guests needed help finding a venue where he could propose to his girlfriend. I gave him different options and they chose the formerly known Oceanarium, where the diver held up a sign, “Will You Marry Me?” They were both happy and he introduced me to his fiancé the next day.
I would recommend that (visitors) drive around and enjoy the natural beauty
ELSA ROBLES CONCIERGE, DOUBLETREE BY HILTON ALANA MEMBER OF CONCIERGE ASSOCIATION OF HAWAI’I