Addressing the Locals’ Issues
The work of the people’s reception offices of the President of the Republic of Uzbekistan positively proved itself in the Year of Dialogue with the People and Human Interests. Residents come here, knowing that they will be heard, understood and assisted.
- During this time, reception offices have become a platform for communication with the population, ensuring the effective functioning of the system of work with appeals, - notes Ilhom Razzokov, the head of the People’s Reception Office of the President of Uzbekistan in Navoi region. - The task of our specialists is to be a link between the residents of the region and state bodies, organizations and their officials. Therefore, those who work with citizens’ appeals have a great responsibility. After all, people’s trust must be justified.
Today eleven such organizations in all districts and cities of Navoi region have been welcomed by citizens. Since its creation more than 7,845 appeals from individuals and legal entities have been delivered to the regional reception office. According to statistics, the largest number of complaints is from the population of Khatyrchi and Karmana districts, the city of arafshan. The analysis showed that people are concerned about employment, provision for housing and land, gas, electricity, heat, credit, material assistance, pensions and unemployment allowances.
Specialists pay attention to the most crucial issues, as well as study the mood of citizens. As the dynamics of appeals shows the mood of the people is essentially changing. This is also obvious from figures showing that at the beginning of the year, the reception office has received and processed up to 1,140 applications per week. Now this figure is 560.
People come to the People’s reception office to protect their rights and interests. For example, residents of the village of Bogot from mahalla “Armijon” of the Navbahor district appealed to help them in registering cadastral documents for housing. This issue, which has been dragged on for two years, was solved by joint efforts of specialists from the regional and district people’s reception offices. At the same time more than twenty people have become the official owners of their homes.
And here is another case. During the seven years the farmer H. complained to various instances to return him the plots of land that until 2009 were part of his dehkan farm. As soon as he applied to the people’s reception office, his groundlessly selected land was returned to him.
There are other cases with a positive outcome. So, after the statement of the inhabitants of the mahalla “Okmachit” of the Nurata district, the renovated street became wider and more convenient for travel. Workers of the regional department of pumping stations responded to the request of residents of mahalla “Madaniyat” and repaired the pump for their needs. Now people get access to water to irrigate their household plots.
Time has shown that the formed people’s reception offices of the President of the Republic of Uzbekistan facilitate open dialogue and effective solution of the issues.