‘Stars' in a New Way
The first thing that tourists pay attention to when they see ads for hotels is the number of stars. At all times there was a certain classification of hotels. Thanks to the tourist boom of the last decades of the 20th century, the quality of service standards has grown significantly everywhere. In order to more easily determine the level of the hotel, a star classification system ( one to five stars) was introduced.
The State Unitary Enterprise “The Center for Certification of Tourist Services” of Uzbekistan’s State Committee for Tourism has developed the state standard of the Republic of Uzbekistan O'zDSt 3296: 2018 “Tourist services. Hotels and similar accommodation facilities. Classification system”. It establishes a system for the classification of hotels and similar accommodation facilities.
In its development, the existing norms and standards of the CIS countries, Europe and Turkey were analyzed. On the basis of this analysis, requirements from the classification of the countries of Europe ( Austria, Germany, the Netherlands), Turkey and the Russian Federation were added to the previous document. The requirements of these countries are based on the level of infrastructure development ( readiness of hotel services) and the needs of this market, as well as the proposals of interested parties.
The standard was agreed with the interested ministries and departments, approved by the technical committee for standardization in the field of tourism and endorsed by the decision of the Uzbek Agency for Standardization, Metrology and Certification ( Uzstandard Agency) in February 2018.
It establishes requirements for the adjacent territory, buildings, premises, rooms, technical equipment and accessories, personnel, sanitary and hygienic state of rooms, information support, services, public utilities of accommodation facilities.
Unlike the previous standard, the new one classifies not only hotels and motels, but also aparthotels, a complex of apartments ( residences), hotels with luxury rooms, spa hotels, boutique hotels and other similar accommodation facilities.
Introduction of the standard “Tourist services. Hotels and similar accommodation facilities. The system of classification” is due in August 2018, when its requirements will be mandatory for enterprises of different forms of ownership in the provision of hotel services.