Lead­ers Of The Pack

Oi speaks to Mai Thu Ha and Ha Ngoc Thu Hien, founders of Bed & Pet-first Dog Villa, Saigon’s first lux­ury ac­com­mo­da­tions for furkids

Oi Vietnam - - The Bulletin - Images Pro­vided by Bed & Pet-first

Tell us the in­spi­ra­tion be­hind Bed & Pet­first Dog Villa?

When we opened in June 2016, the main rea­son came from a per­sonal need to take care of my three French bull­dogs. I found it quite dif­fi­cult to raise them cor­rectly in terms of ex­er­cis­ing, nu­tri­tion and board­ing. Es­pe­cially with dog board­ing be­cause of­ten­times in Viet­nam, specif­i­cally in HCMC, most of the board­ing places are a com­bi­na­tion of clinic and dog board­ing, which bring up two is­sues: health con­tam­i­na­tion and the pets’ needs are not pri­or­i­tized enough. With the in­creas­ing need to travel th­ese days, a re­li­able pet ho­tel that pro­vides full ser­vices to our furkids is in high de­mand, this is when our idea of the first high-end pet ho­tel in Viet­nam started. We, the dog lovers, need to feel safe and at ease when we leave our furkids to a strange place be­cause we all know pets are not just pets, they are fam­ily mem­bers and carry so much love with them. The name is taken with the mean­ing that we pro­vide a re­ally good bed for your pet, and ev­ery­thing about them comes first.

Can you de­scribe your ser­vices, fa­cil­i­ties and the VIP rooms?

Our sig­na­ture ser­vices in­clude:

• Dog Day Care: Drop off your pet dur­ing your work­ing hours.

• Dog Board­ing: With sev­eral room types (ba­sic, su­pe­rior, deluxe, suites and stu­dio) that in­clude cam­eras in all the rooms so own­ers can ac­tu­ally talk and hear their pets while trav­el­ing. Mu­sic is also pro­vided in the rooms to re­duce their anx­i­ety from be­ing away from home.

• Special food pre­pared if cus­tomers re­quest it

• Dog walk­ing (also pro­vides at home)

• Dog pick-up (by car and mo­tor­bike)

• Do-it-your­self wash­ing area where own­ers can come in and bathe their pets

• A photo stu­dio

• We also do groom­ing, bathing and have a well-stocked pet shop

How do you en­sure the safety of the dogs within the pack?

The dogs are sep­a­rated into sim­i­lar cat­e­gories dur­ing our play­time.

The main cat­e­gories are size, breed, du­ra­tion of stay (pet that stay longer with us tend to be more com­fort­able with us than the ones that are new), and their style of play­ing (ag­gres­sive or pas­sive). The play­ground area are fenced and un­der su­per­vi­sion at all time to en­sure their safety.

What train­ing does the staff go through to bet­ter un­der­stand how to han­dle dogs?

Each staff has to go through a ba­sic train­ing course where we pro­vide knowl­edge of how to in­ter­act and ap­proach dogs. For ex­am­ple, al­ways ap­proach the dog from the front not be­hind, let them come to you first, ect... They also have all ba­sic knowl­edge of dog's health and to rec­og­nize any ab­nor­mal be­hav­iors that need at­ten­tion.

If there’s a med­i­cal emer­gency, what pro­ce­dures do you have in placed?

We have our in-house vet­eri­nar­ian that is in charge of checking their health twice a day, ev­ery day, in or­der to catch any ab­nor­mal­ity early. We will re­port im­me­di­ately to the own­ers if there is any­thing that needs to be ad­dressed. In cases of med­i­cal emer­gen­cies, if time al­lows, we will contact the own­ers to get their de­ci­sion. If not, we will bring the pet to the owner's pre­ferred clinic that they noted be­fore check-in. If time doesn’t al­low, then we will bring the pet to the most con­ve­nient clinic that we can find in the area.

Do you also take care of cats?

Yes, we do

Are there any fu­ture plans of ex­pand­ing to other dis­tricts or cities?

Def­i­nitely, our plan is to make Bed and Pet-first the first lead­ing pet ho­tel brand in Viet­nam.

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