Reg­istry of­fices or­dered to is­sue im­por­tant doc­u­ments

Chronicle (Zimbabwe) - - National News - Sukul­wenkosi Dube-Matutu Plumtree Cor­re­spon­dent

REG­ISTRY of­fices na­tion­wide have been or­dered not to re­fer clients seek­ing birth cer­tifi­cates or other im­por­tant doc­u­ments back to sta­tions lo­cated within their dis­tricts of ori­gin.

Home Af­fairs Deputy Min­is­ter, Cde Obe­d­ingwa Mguni said each reg­istry of­fice in­clud­ing those at sub district level were now ex­pected to han­dle all clients that came to them.

“It is a com­mon norm that some peo­ple can’t ob­tain birth cer­tifi­cates from a reg­istry of­fice lo­cated in their area of res­i­dence if it is not their area of ori­gin. As a re­sult peo­ple are al­ways re­ferred to other reg­istry of­fices.

“This is com­ing to an end as our Min­istry has or­dered reg­istry of­fices to stop mak­ing any re­fer­rals. Each of­fice is con­nected to a net­work sys­tem and there­fore in­stead of re­fer­ring clients to other sta­tions our of­fi­cers are ex­pected to con­tact the other of­fices to gather the re­quired in­for­ma­tion,” he said.

Cde Mguni said el­derly peo­ple in ru­ral ar­eas who were in pos­ses­sion of short birth cer­tifi­cates were fac­ing chal­lenges in try­ing to ob­tain longer ones.

He said reg­istry of­fices were re­fer­ring them to their places of birth to ob­tain a con­fir­ma­tion let­ter which forced most of them to give up on the process.

He said other peo­ple were fac­ing dif­fi­cul­ties when they wanted their birth cer­tifi­cates re­placed with clearer ones.

“We can’t have peo­ple be­ing sent from one district or one prov­ince to an­other. This is a sign of poor ser­vice de­liv­ery and lazi­ness from our of­fi­cers. Some of­fi­cers charge a search fee just for a doc­u­ment which can be re­trieved from a file.

“As a Min­istry we want to en­sure that ser­vice de­liv­ery im­proves. Of­fices lo­cated in var­i­ous dis­tricts should co-or­di­nate among them­selves. Some peo­ple have even given up on reg­u­lar­is­ing some of their doc­u­ments be­cause of the un­nec­es­sary hus­tle in­volved,” he said.

Cde Mguni said his Min­istry had also in­creased the num­ber of sub district branches that is­sue birth cer­tifi­cates and Na­tional Iden­tity Cards.

He said th­ese branches were also linked to the sys­tem and were ex­pected to serve all clients re­gard­less of their place of ori­gin.

Cde Mguni said at a branch which was opened re­cently in Mako­rokoro area in Mangwe District, birth cer­tifi­cates were is­sued to 1 027 pupils com­ing from three pri­mary schools within the area.

“Th­ese fig­ures are a sign that a lot has to be done in re­mote ar­eas and more birth cer­tifi­cate is­su­ing sites have to be opened. We want this ser­vice to be ac­ces­si­ble to peo­ple as much as pos­si­ble and less dif­fi­cult and less com­pli­cated,” he said. — @DubeMatutu

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